Our Reviews

Shaun Randall helped me to schedule my appointment to have my rear camera fixed. Matt Wine got my car in and out quickly. Everyone made my service experience quick and painless.

N/a

Great service was taken care of by Matthew. In and out quickly and the services I asked for were completed.

Thank you for being professional and transparent when transacting the business of purchasing the vehicle. Particularly my sales guy James made me feel appreciated and well taken care of throughout the process. Thanks also goes to Ahmed for his assistance and flexibility to resolve my situation.

Java was informative and helpful

Why can I only use $25 of my service credit per visit . It used to be $100.

Easy

Came in just before close and greeted with very friendly team who took care of me right away

Tamal was solid, took the time, i came back after shopping around. Thanks

As always , very friendly and very professional

I had a great experience with Andy Mohr GMC. They were a huge help with purchasing my first new truck.

Mike was great and so helpful!! Gary also helped explain everything so well!

Appreciate all the answers to our many questions

I was going through coolant in a way that suggested a problem. I let the dealership know I was going on a car trip and instead of putting a bandaid on the problem (adding coolant) they found and fixed the leak.

Very nice and quick.

My service advisor was the Matt Wine was the worst advisor I have ever had. He did not communicate with me throughout the process. I talked to him on the first day my truck went in on Monday, my appointment was at 7:45 am. I talked with him about 11am. After that I did not hear from him at all. Tuesday I called him for a status update, I left a voicemail, he did not call me back, so I get no update that day. Wednesday comes around as of the morning, still no call, no update. I call him l, he’s not available left a message with receptionist, she said he would have him call me back two hours later, still no call back. At this point I’m very upset, my truck has been there 3 days at this point. On my lunch I went to the dealership to see if I could figure out what was going on with my truck since there had been no communication about my truck. I was then and only then I spoke with Matt about the status of my truck. This kind of treatment is unprofessional and unacceptable. On top of that I asked for a courtesy car while my truck was getting repaired, mind you this has been 3 day now, and Matt said, that I could not get one. So now I paid the diagnostic fee and stuck with a truck that has not been repaired. Worst experience ever at a dealership.

First of all I think Andy Mohr Buick is one of the best dealerships ever! I tried making an appointment for oil change however they didn't have any openings. I went just so they could check my oil and the service lady, Kat, told me to pull in and she would check it! Not only did she check it she showed me how to do it upon my request! After that she told me I could get in at that point to get my oil changed, which I was very grateful and surprised! Then Kat walks me over to Andy who helped me immensely and because of my coverage, Andy made sure I was up to date with all that needed to be done!! I'm overly impressed and thankful for the Andy Mohr family which includes my salesman, Yogi, Jeremy and the other African American gentleman who works in the service department! I apologize for not remembering his name but he even came back to check on my while I was waiting for the services to be completed! Thank you all!

My service agent was extremely helpful and professional!

The new car sales experience was overall good. I didn't get a chance to test drive the vehicle I purchased. My agent was very friendly and patience. I didn't particularly like the finance process. I signed documents via computer screen so I really was overwhelmed. The fees & other cost was not explained clearly for me. I do like the vehicle so I will enjoy our relationship for the next 39 months.

The whole experience was good from start to finish.

We contacted Andy Queisser because we saw the Yulon AT4 online. We scheduled a test drive and when we parked at the dealership Andy had been waiting for us. He showed all kinds of features on the vehicle before we went on a test drive. The other dealership in Ohio(where we live) seemed not interested in our business. Andy Mohr dealership is top notch. So glad we found them

Our service representative told us it would take about an hour and fifteen minutes for our service and it was finished in 30 minutes. Amazing! Kudos to the service team !,

Again there were items needing fixed that weren't evident when purchasing the truck. Had I plugged it into a machine it could have helped knowledge me more Of what to be expected or negotiated in pricing.

My service advisor, Josh, is great. He’s very informative & feels like he has my best interest at heart!

I had a wonderful experience. It was great from start to finish James Bogan went above and beyond.

Great experience

Claim was taken care of before I got the call of what was wrong, definitely put me at ease.

Javier was fantastic!

Quick, easy, and informative. George was excellent and made the buying process simple. Would recommend him to everyone I know!

Great staff and very professional

Pleasant customer waiting area. Technician was nice and precise with communicating what else needed to be addressed from the whole car inspection and offered a discount for performing the repair today.

They listed what we were looking for and were helpful with the process

Easy to schedule a time. Everything was explained prior to work being done. Straightforward and east

Everything went smoothly from drop off to pick up. Matt Wine was my service advisor and did a great job.

David came in on his day off to accommodate our schedule!

I own a GMC truck, and visiting family, I'm from out of state, always like going to a dealership for service but $380.00 dollars for a oil change and fuel filter change seems a little costly

Matt Wine is a true asset to your Service Team. Don't ever lose him!!!

Same excellent experience that I've received in the past.

Great experience and very helpful

Mitch was excellent, Luigi was great and David was wonderful

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There’s definitely room for improvement. I dropped off my truck on a Thursday morning for a sensor repair and was told that it would be ready in a couple days. On Monday morning after several attempts I finally got someone on the phone and was told it’ll be a couple more days before parts arrived. I was provided a rental. Thursday comes around and I was told that my truck was ready. Once I picked up my truck I noticed a constant squeak coming from the front passenger wheel. Took my truck back to find out that the hardware for my brake pads was installed incorrectly but it was repaired.

Great as always.

Carlos Pena was very good to work with. He’s a thoughtful and respectful young man. A lot of patience for someone his age.

I walked in pretty sure about everything I wanted in my vehicle. Was not going to buy extras. Like any good salesman he tried to up sale me. I held firm, explained i wouldn't be buying the extras and he left that subject alone. The were able to find me a vehicle in the color, with exactly the options that I wanted. It was a great experience and I wouldn't hesitate to buy another vehicle from them.

Almost 90 minutes for an oil change, seemed like a bit long. Everyone was very nice.

I had an excellent experience! It was quick, efficient and very enjoyable. I got exactly what I was wanted without having to try to be sold on something else. Great friendly staff

I’m always pleased with the service

Good communication and not pushy

Excellent Service

Daryl, Rob, and Gary were wonderful to work with!

As always great

Smooth and quick with the purchase

Repairs were made and the vehicle was fixed in a timely fashion.

excellen attention and explanation in the maintenance of my sub

Friendly, prompt, and got me in and out.

Matt took very good care of me and my oil service! I was even able to save some money on discounts I had to use!

The sales person Tamal was great and made my buying of my Buick envista very smooth! Wonderful salesperson and great dealership!

Easy check in and prompt service

Ahmed gave us excellent customer service. He was very knowledgeable and courteous. He was excellent to deal with. We would highly recommend Ahmed

I appreciate you guys coming down on the price. I was definitely not expecting that. Jorge was great! Give him a raise! :)

They are good people dealing nicely with customers and showing good cooperation

I recently had the pleasure to work with Carlos a sales manager who helped me find the perfect vehicle for me. I went in with a very specific car in mind and Carlos was able to help me find exactly what I was looking for. He was very knowledgeable and helpful in answering all my questions and helping me to get the right deal for me. Once I was ready to purchase my car I worked with Alex the Finance Manager on finding the right price that fit my budget. Alex was very friendly and knowledgeable. He took his time and helped me figure out what I needed in my extended warranty package and what prices and services would work best for me. I truly appreciate the time and patience both Carlos and Alex showed me. Thank you both so much for getting me into my perfect vehicle!

Worked with me diligently to find me another car. Excellent service!

The issue with my window has not been resolved.

Very helpful

I wasn’t offered a complementary car wash. Not sure if topping off the DEF is part of the offering as well. But they did not top off the DEF.

Service took about the expected amount of time, customer lounger was clean, and everything was communicated clearly.

Everyone is always so friendly and smiling whenever I go in to the dealership!

1. I booked 30k mile manufacturer recommended service using online system and when I arrived Andy Mohr (after driving 24 miles), I was told that they cannot provide service as there is No technician available though i can see them around. Hence I have to re-book the slot for next day which not only wasted my time but it also added 50 miles to my trip (2 trip to and from). 2. When eventually I get my car services, I observed that the Oil life meter is showing oil health as 65%, which gave me lot of concerns that whether the technician changed the oil or not. I approached another representative and he just reset the oil life clock saying that oil has been changed without actually checking the oil levels, for which I had to persuade him to open the hood and manually check the oil levels which he did reluctantly. That's how you do the work.? just resetting the clock.? Pathetic. 3. Similar to the above, the cabin air filter was also showing reduced life as it was before and the person again just reset the clock. As there was no way for me to manually check the new filter and that the mechanic was in hurry, I accepted the reset. Still I am NOT SURE if the cabin air filter has been changed or not and if he has just simply re-set the clock for cabin air filter. These things clearly showing their careless attitude towards car maintenance and this may eventually cost to the customer but do they care.? This careless attitude was even evident when I went there to view a car advertised at their website. A 2022 BMW already advertised should be in impeccable condition but the car was in poor condition with dust and sticky spots all over. Even it wasn't vacuumed and put on sales. Thank you

The outcome was positive. However communication was lacking.

As always a great experience.

Friendly, Efficient and quick process.

Issue was resolved

Quick and easy.

You had our car for 6 weeks that is just unexceptable.

Evan did a great job of finding me exactly the car I wanted. Really appreciated it!! Dave worked tirelessly to get my financing. Will definitely enjoy working with the dealership in the future.

Routine oil change & tire rotation. Bob Flynn provided his usual outstanding customer service. We trust Bob and are thankful for is consistently high level of service.

Andrew K did a great job. He actually completed the repair on his own, as the rest of the shop was too busy to handle my repair in a timely manner(even though I had scheduled it a few days prior).

I took my 23 Yukon in for routine service, and a problem with the radio restarting every 5 minutes since the latest update. Took it in Monday morning and didn't hear a word about it until I called on Tuesday morning. Was told they had to get a software update from GMC, and it would be ready later that day. Picked up the vehicle at approximately 1:30, and discovered the problem with the radio issue had not been fixed. Called my service rep at around 2. Left a message with the service rep about the problem, and as of 12:45 Wednesday, still haven't gotten any response.

You said I could get an oil change for $25.00, when I arrived the service writer immediately told me my car was out of alignment. I agreed to have the alignment fixed and later he tried to tell my wife that my car with 26,000 miles needed another $750 worth of work. So the $25 oil change could have cost me $1,000. Cars with 26,000 miles do not need the filters that the service writer was trying to sell, not sure I will be back because of the upsell mentality.

This was my first new truck purchase and Carlos Pena was absolutely awesome to deal with. He made the purchase and I tire experience great.He also a a man of his word and very polite.

It was great.

Courteous and prompt response. I was out in about 1 hour.

everyone was polite

It works and running. I wish you could replace the O2 sensor at a lower cost.

Went to drop my car off, and the service advisor said to wait a minute and he would get me signed in....before they opened! Thank you

Wonderful experience! Great customer services from the moment we arrived until the moment we left. I felt very comfortable and more willing to purchase a car with Buick. My sales rep was Carlos Pena!

Excellent service and friendly employees.

Very expensive. Inadequate help after dropping card for service. Needed help to be driven to pick up the car. I did not get it. Otherwise, car issue was resolved.

Went to get first oil change. Friendly and efficient check in process. Waited in the waiting area for service to be completed. After 1.5 hours I checked to get status update and the car was ready, although no one had let me know. Quick checkout process.

The Body Shop did a great job replacing my trim piece.

They know exactly why I've given a rating of POOR

great

Quick entry, great service staff and easy exit.

40k mile service done on my truck needed tires rotated and balanced, oil change, and front end alignment. Was performed to my standards. However, they washed my truck and left many water spots on it especially my mirrors would have been nice to fix that but I did myself. Overall im satisfied.

Excelente atención, Muy buen servicio

Always professional and polite. Service is normally completed quickly with reasonable cost.

Time of pick up was off by 1 1/2 hours. When my vehicle was returned, I was surprised that it was just left in my driveway. However, all people who I interacted with were pleasant and repairs were completed.

Awesome!

Friendly, timely, and quality service!

The best car buying experience I have ever had. Evan our sales manager was extremely helpful and personable. Never felt pressured or uncomfortable in any way.

Fantastic salesperson! Luigi greated us at the door, and listened intently to our description of the vehicle we were looking for. He didn’t try to push us to look for another model. He took us to the Terrains that had just arrived on the lot that morning and patiently described the difference between each one. Once we picked the one we wanted, he helped complete the necessary paperwork, explained the new car prep by the dealweship, etc. after we picked up the car, he explained in detail all of the tech. Additionally, he followed up after we left the dealership. He should be the employee of the month or year !

The salesman Mo, by far the best salesman that ever helped me. He was knowledgeable of the vehicle I was looking at. My finance lady was also very helpful and sweet (she actually sold us our last vehicle). Our salesman was the only one that acknowledged us, which was probably a good thing. He made a sale. Great job Mo.

Very knowledgeable staff.Bradley was very helpful

Evan was upfront, honest, and responsive when other dealers were not

My concerns are with completion of the oil change and fluid top offs. I have a diesel GMC Sierra and I believe that the DEF and air filters should have been replaced or topped off. The DEF was not topped off, which makes me skeptical of the air filters. The internal resets were not done either. This is a $330 service and I have it done about every 4 to 5 months based on mileage.

Like the facility and my Advisor was great, but not sure why they don't vacuum, take the plastic off the seat and run my truck through the wash before giving it back to me. What they do at my GMC dealer in TX.

Service rep was very helpful.

Matt did a great job. Didn’t expect $650 + for a trunk latch. Shame on me maybe I need to shop around next time.

Great!

Carlos was a pleasure to deal with. He was responsive and answered my messages snd calls and was a true professional.

The were very helpful

Great job and great guy

Professional, courteous, easy to work with.

good

The purchase was quick and professional

Our search for a car started and ended at Andy Mohr. Jorge, our salesmen, was patient, very helpful and knowledgeable in helping us decide on our new car. The selection and options were abundant making the choice hard but also easy. Jorge made the process easy and smooth with his arrangement of all necessary steps before and after the sale.

Easy to schedule, comfortable lounge, friendly and efficient service

It was very confusing.

Angela was very attentive and personable.

Brought in my Sierra for a recall. Tech calls me to tell me all the things that need repaired, doesn’t mention the recall and if I need a new engine or not. Was surprised he wouldn’t wait and call with all the details first rather than trying to get my to agree to additional repairs. I asked the tech to please replace the key fob battery twice and made clear I’m happy to pay for it. That work was not done. Every time I have work done here, it leads to return visits because work isn’t completed 100%. Some simple customer service training would go a long way. If there was another GMC dealer close to home, I’d not return to Andy Mohr.

Curt Cummings went above and beyond to ensure that I was satisfied with the repair done to my vehicle. Curt and the entire staff were friendly and professional. A+ rating

I had a good experience. The staff was very helpful and friendly.

Was concerned about the battery in our envision Tyler had me come in for a check. Battery health was good but charge was low. He charged the battery and the trip was no charge. Great customer relations

Very well taken care of.

The Service Crew is always wonderful. I think you’re missing an opportunity with your sales crew. I recently rec’d a letter saying you would buy back my car. I walked through the showroom and sales lot - with the letter in hand - and no one even said hello. Four salesman were just sitting outside looking at their phones and never even looked up. I bought 3 Volvos from the same salesman because he always said hello when I was in for Service - and he tracked my mileage and proactively reached out when there was a deal he knew I would appreciate.

Tyler was great and Shaun & his team did an excellent job getting everything ordered and ready for my appointment.

Very friendly staff

The sales person, Tamal, was great and even rode home with us to pickup our older car that was part of the trade. We sure appreciate your taking time with us to guide us in getting our new 2026 GMC Elevation. It's a great car (SUV) and we love it !!

Moe was super helpful with helping me find my perfect first car and worked to help me get the best deal! He was an absolute treat to work with! Gary was so nice as well! He helped us to figure out what we needed and was very personable.

very good experience, Carlos Pena was extremely helpful and informative. we will buy again from Carlos and Andy Mohr

Service department was great! Matt was so helpful and took care of my service quickly.

everything was great till I picked up the vehicle when they brought the vehicle around , DEF was spilled over the tank input and down the vehicle.. This is a corrosive product and had crystalized on the vehicle .. Should not have happened and left sitting on the vehicle.. This will damage paint and dealership knows this.. Service tech was polite and took the vehicle to the back and washed it off,, Was appreciated but should not have had to do.. Paint goes bad and the dealership will want to say i did it .. not right

Frustrating!!! The tech did not reset the oil filter and the tire inflation resulted in error messages this morning. When you miss small things likes, given that your have done it almost every service I have had with you, it is at the point that you are disinterested in quality control. I believe this is my last service with you after buying 5 new vehicles and 1 used vehicle and contemplating purchasing another vehicle.

Service manager was a pleasure to deal with. He answered all my questions and was highly competent

I truly appreciate the service team (Tyler) for getting everything I needed done in a quick and efficient manner. We were in and out in about an hour. You have a great service department! Keep up the good work!

I needed a new tire. Matt was able to provide me a time on the next day when it would be available. I was able to use my coupon for a slight discount.

Very good

Everyone was courteous and very helpful

Sales Professional Darryl Hill was an absolute joy to work with! His level of attentiveness on, and dedication to, completing the tasks that I asked of him were remarkable. He is an outstanding team member and deserves your gratitude for making Andy Mohr Buick-GMC, INC. a great company to do business with. Kindest Regards, Antony Ty Bibbs

Everything went great

The no pressure sales process was appreciated.

Jorge was fantastic

Andy Mohr has always been awesome and I will continue to take my car there for all services with my vehicle!

I went in to purchase a car things went well !

I purchased the car only because of my awesome sales person, Andy Queisser. He is very responsive and knowledgeable. This is the third vehicle I’ve purchased or leased from him in 5 years. Thanks

Great experience! I was greeted immediately and my first service for my new Buick was completed quickly

Appreciated the great service!

Quick and efficient

It was good long but good

Very professional

The attendant was very knowledgeable, helpful and nice.

The only negative is the time it takes. I only have an oil change, and I always schedule a time, but it usually takes an hour and a half to complete. That seems excessive.

Good experience, good communication

Never had an issue with the work performed before. This time ($2700 later), my issue was not fixed. Engine is still making a high pitch noise. Trying to be understanding that, sometimes, issue can’t be pinpointed. Hopefully, not ending up on the side of the road because of it. Again, this is the first time when they have not been able to fix the issue. Thanks

Amazing! Friendly, above and beyond. Andy Q was the best

Service advisor did good job. Poor phone service and could not get the "on line" appointment system to work.

Take car into be serviced. And EVERYTIME! EVERY SERVICE to be repaired is not satisfactory! PAY $$ and drive off Andy Mohr Fishers lot. Seems fine. But almost home or couple days later SAME ISSUES are still the same. And my car is kept way to long. I understand that the mechanics have more than couple vehicles to repair. But my wait time is not deemed as fair exchange of wait time for satisfactory work. When I do get back my vehicle.

I called to make an appointment for an oil change and new tires. We discussed what tires I wanted to purchase so they could be ordered and ready when I came in November 3. My appointment was at 10 AM. I hadn't heard anything so called at 2. I was told they were still trying to get the tires ordered and my oil change should be started soon. I don't know why this didn't happen at 10 AM and don't know why they didn't call to let me know the issue. I understand mistakes happen. But when this happens its important to communicate quickly so we can decide a new plan. I wasn't given the information about other service work that was recommended so nothing else was done. Every one was pleasant but I think technicians need to be reminded to communicate with their customers when there are issues.

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Good service

Excellent service

Great service with friendly staff.

Great service. Thanks

Dropped off Buick for oil change. After running errands, returned and the job was complete. I appreciate the service advisors and I always request Jeremy (technician) do the oil change as he demonstrates care for my vehicles.

David Sall was simply wonderful to work with there. He was down to earth and not at all pushy and just wanting a sale. He helped me get my dad’s GM discount. My dad is elderly and he was so kind and helpful to help him get the GM code. The manager , Ahmed , was good as well. He made it happen to get me approved for a lower rate than my credit union. Only feedback I would have is to have them show you features and how to set up the tech and Onstar. I couldn’t find my headlight on and off and settings but Onstar helped me which was no big deal. Thanks David and Ahmed for a good experience!

Angela Martin worked with me to get a lease. She was excellent in understanding what I wanted and needed. It was a very smooth purchase.

Was treated with extreme kindness.will tell others about Andy Mohr gmc.

Amazing service as always. A huge thank you to the team for always making sure our car needs are taken care of 100% every time!

It was great

Terrible!!!!! Especially at pick up!! My tow truck got there to pick up my car only to be told they had no idea who i was or anything about my vehicle. That morning I had paid my bill; spoken with Matt and informed the front office that there would be a tow truck coming to pick up. Matt was at lunch and nobody had a clue

Jorge and Soso were great! Very nice, efficient, good communication. Best car buying experience I’ve ever had honestly

Excellent service!

Paid for oil change, 12 point inspection and thre rotation. Tired were not rotated and I know I know this because my front driver side tire was loosing air prior to my appointment. 24 hours later that same tire started loosing air again on the driver front side which means my tires were not rotated. I even discussed this tire with my advisor who told me they didn't see any visual issues with the tire. If they didn't rotate my tires how do I know they really changed my oil/filter

On time. Thorough, polite, professional.

Easy fast prompt

Did good had oil change.

Waited over 3 hours for a n oil change and alignment. See my Yelp review. Totally unacceptable.

Andy Keisler took care of everything for me, and I appreciate his help.

Nice people.

It was quick and easy. Everyone was so nice and willing to g

Your service department was very busy.

I did not feel pressured to buy which was the best experience.

Was scheduled at 8 am appointment and was going to wait but was able to get my wife then instead of waiting. It was scheduled for an oil change and to check for an acceleration studder. I made the appointment online advising both requests. As the appointment online form requested any additional comment to do so. I requested a phone call from the service dept to discuss the acceleration problem. Never got a call or any communication at all. This was the first issue that I have with --How you did. Second issue when arrive service guy never discussed that they were going to put on the back burner and not dwell into right away. I called at noon to see when it would be ready and had to call back several times till I spoke with the service guy. At that time, he asked if I need the car. Dumb question! Of course, we do. He advised that they now would get the oil change done and would reschedule the warranty work and have a loaner for us. Why didn't he advised then that they can do the oil change but would need the car to be left for the studder issue. We would have the oil changed done and rescheduled. That simple. When picking up the vehicle about 5 pm the service guy that checked us in was gone. So, one of the other guys checked me out. I advised him of my disappointment for the failure call on the initial request online. He advised that any comments of that kind never get out to them. So, on my invoice company copy he wrote for someone to call me to discuss about the warranty work. This is now a week ago and to date have not received a call to have it schedule or discuss. So, my question is this: Do you actually respond to request of verbal communication?

Great service team

Everything was great 😃

Very professional top tier

Quick and easy

Great service writer and tech!

First of all, I purchased this car from this dealership 3 months ago and this is the third time that it’s been in the shop. Second, my warranty that I paid for did not cover the entirety of this oil leak. I was quoted $350 would be the remainder. When I went to pick up my car, it was $450. Next, there was miscommunication from the receptionist telling me that my car would be ready the next day and that a salesperson would call me back. I never heard back from that person so I went to get my car the next morning (after I had already turned in my rental) and it wasn’t ready. They ended up getting my car later to me that day, but when I asked them to fill up my gas tank for the trouble, they would not do it. Last, just today, I called Enterprise (Buick put me in a rental car)to follow up with them on why I had not received my money back that I used to put the car on hold ($50) and they informed me that Buick had not closed the account in a timely manner. Buick had not responded to them after 2 attempts past the date they needed it closed by. I then called Buick and had to tell them to do their job and close out the account so I could get my money back from Enterprise. Everything about this encounter was HORRIFIC. I would like to be reimbursed the extra $100 I paid past my $350 quote and a full tank of gas ($50). Someone please contact me at 267-253-7239.

Installation seems very good. Time was long to accomplish. You probably lost money as the installation was prepaid to GMC for $72.

The best experience I have had purchasing a vehicle. Carlos Pena was great and would definitely go back to him if ever in the market again

I had a great experience when I had an oil change. Matt handled my appointment and he not only handled everything but he was thorough, professional and extremely helpful.

The process was simple and easy

I had a nail in my tire and you got me in immediately. The tire needed to be ordered but it came in, was installed, and was ready by the end of the same day.

Andrew is good

Very satisfied with our service dept visit. Matt Wine very easy to visit with and he had our SUV at the door ready to drive out.

Everything went smoothly and quickly. I was very impressed with how quickly the purchase process went.

This was by far the BEST car buying experience we have ever had. I live in the Chicagoland area and had to drive in order to locate the specific vehicle configuration that I was looking for, which was at Andy Mohr Buick GMC in Fishers, IN. When we lefty the dealership my wife and I agreed that it was such a good experience that we would consider traveling to Fishers to purchase my vehicles from this auto group in the future.

Carlos Pena was very helpful in finding the perfect vehicle for us.

Andy, my service tech is GREAT.

I had a great salesman that took care of me, went through process step-by-step explained everything.

It took 2.5 hours for an oil change and plug a tire. Is that reasonable?

Easy scheduling, professional, trustworthy

Great

This was a fantastic purchase. Thank you

In and out in a timely manner.

Everything went well. They were very efficient and done in much less time than I estimated. PLEASE Change the email address to jg6036633@gmail.com. The name on the account should be Jean Graham. Previous owner (my deceased husband) was Larry Graham. Home address is the same.

Facility was clean. I was treated fairly and I wasn't pressured a out anything. Recommendations were handled perfectly.

Very friendly and kept me informed

Set up appointment in a timely manner and was pleased with the service I received.

the people were friendly and professional about everything

Two recent visits. Both with appointments yet wait time was very long. What is the point of having an appointment if the wait is this long? This wait time wouldn’t be acceptable at the dentist or doctor with an appointment. Why is it acceptable here?

Everything went smoothly and the people we worked with were great.

Everything was great except. I asked to get my air filter changed. They charged me for it no problem with that. I went to check the air filter on the dashboard and the tech didn't reset it. So I had to go back in to verify if they changed it. Other than that service was great!!!

The service needed was explained well and it was performed very quickly.

Great customer and vehicle service deeply appreciated.

We are very happy with our purchase and the way they helped us at the dealership. Mohamed was an excellent salesman, kind, patient and understanding of our needs. We would recommend this place for sure!

I got helped by charles he did great asking questions and showing options on what i would like

Andy Queisser was great to work with. Everything went smoothly.

Very professional!

Was professional and efficient

Enjoyed working with everyone

The visit was very professional and helpful from the time I arrived until I left.

Carlos was very helpful with our new car purchase. He did everything he could to make it happen for us and he followed up with me after our test drive and we knew he was who we wanted to buy a new vehicle from. He was very friendly and I would definitely refer him to people I know who are car shopping. Dave was very helpful with the financial part of things, and made everything quick and smooth.

What started as a preventative tire replacement has resulted in multiple issues and $1500 worth of repairs and the problem still isn’t fixed. I had my third repair on Monday, and by Friday the tire system light was on again. Four days later. This must be a joke.

John and the technician provided both excellent service and quality work. The Service Manager, Brian Yoxall, was also superb. I will definitely return for all of my vehicle’s needs.

No issues

Fast, courteous, fair price.

Bob in Service is the best

The same ol same ol. Go in for an oil change and get $750 worth of must needs: An alignment and brake fluid. Just had tires installed with balance and alignment. Brake flush and fill is $150 max. Laughable. I shared with 50 people at a party. You guys got to get it together.

on time. suggested other services but not pressured to do at this time.

It was great they work with me to get a rental while worked on fixing my Buick

Great customer service, easy technology to understand when reviewing recommendations and quick.

I was very happy with my service at Andy Mohr. They were able to complete my warranty work the same day getting a part from another dealer. Andrew updated me throughout the day. I would definitely recommend them for your service needs.

I had a good experience at Andy Mohr Buick and GMC. I worked with Andy Queisser and he was knowledgeable about the GMC Terrain that I was interested in and went through the various options that were included in the package the Terrain I was interested in had. At delivery, Andy spent a great deal of time with me going over the many applications on the big screen that shows all of the technology and applications loaded on the vehicle. This is the fifth auto that I have purchased at Andy Mohr over the past 17 - 18 years or so. I have always had a good experience when making a purchase there and at the service department.

Attentive, knowledgeable staff. Great selection of trucks. Quick and easy purchase experience

Although a busy Saturday - very organized and friendly and ready for our visit.

The Service Department is always spectacular!

Very professional dealership

I had good service done in a timely manner. I bought both of my cars here and have always brought them here for service.

My sales rep was very welcoming and accommodating. The dealership is very clean and well-organized. The inventory was great as well.

I picked my truck up last week and drove it home. Today was the first day I drove it again and after about 45 minutes of driving it the oil light came on. I got off the interstate and to a gas station and checked the oil and it was completely dry!!! No oil at

Fast and efficient from setting the appointment up, the service itself, and pickup. Everything was great.

Easy to schedule the collision repair appointment. The Andy Mohr Collision Center staff was attentive and we communicated effectively throughout the time they were working on my car. They worked easily with the insurance company and the rental company. I felt like I was receiving service and they were happy to provide it. All our interactions were reasonably quick and the car was beautifully repaired.

Helpful and easy check in experience. Service writer Bob Flynn is friendly and excellent!

Matt is an awesome service advisor. Friendly and went the extra mile to show and explain the process. I dont remember the mechanics name but he also took the time to explain. It is extremely appreciated. Great service!

Brian Stegall is the best !

Great experience with an awesome salesman!!

Very friendly and Knowledgeable

I have no complaints, Tyler was great!

Very knowledgeable and friendly sales person. Great customer service.

Perfect

Pulled in without an appointment because I got an error message. They worked me in and also fixed things I didn't know were broken. Thanks

!

Always an excellent experience. Easy to schedule, courteous service and timely. Thank you.

I was quoted for 4 new tires. I showed up as scheduled and was told they only have two tires and not the brand I was quoted. I was re-quoted and told that they couldn't do it that day. I took off work early to get said tires. However and thankfully, Discount tires had what I needed and was able to mount and balance them without any issues. This was an unacceptable experience. Good luck on any future visits.

Work that was suggested seems to have worked. However, my service advisor told me that my Enclave would have to be kept until Friday. I received the call regarding the need to keep my Enclave late Thursday afternoon. I was fine with the vehicle being kept. My only complaint is that after waiting pretty much all day Friday to receive a call telling me my car was ready I finally called and after several attempts I was able to get a different service advisor to answer my call. I was informed that Bob Flynn was not there .My car was ready but the customer service I expected did not happen. I would have thought that if Bob knew he was going to be gone that he could have told me. That is called customer service.

Matt (Service), Evan (Sales), and Eric (GM) were excellent to work with. I would definitely return to do business, because of these three individuals.

Great service as always. I appreciate the time your reps take to make sure we are taken care of.

Perfect in every way and perhaps the best ever experience at Andy

I feel the dealership is a very safe place to do business.

Poor communication during an extremely longer than anticipated completion

Very friendly environment and a good atmosphere

Service advisor was friendly and informative. Helped me find the best coupon to apply for my oil change. I was a bit frustrated about how long it took to complete my oil change (1hr 40min). I could understand if I didn't have an appointment. It is nice that the dealership performs a full inspection, but for goodness sakes, I came in for an oil change, and I get a service tech trying to sell me on ~$700 extra of services for preventive maintenance. I just wanted an oil change!!!!!!

Fast and easy, nice people

Great service

Great staff

Fast and friendly service

My feelings are I still need an engine

Trouble-free and in and out with a quickness

Great service, not pushy, did a great job servicing and washing the Tahoe

Good service in a short time!

I scheduled an online appointment for an oil change and to address squeaky brakes, and I dropped my Tahoe off on Friday at 7:45 a.m. When I arrived, I also mentioned to the service advisor, Bob, that I had been experiencing issues with my key fob. I was told they could look at it, but that I would not receive my vehicle back until Monday. I agreed to this timeline. However, from the moment I dropped my vehicle off on Friday until Monday afternoon, I received no communication whatsoever—no updates, no calls, nothing. I finally had to call myself to check on the status, only to learn that my vehicle had not even been looked at and the oil change had not been completed. At that point, I informed Bob that I absolutely needed my vehicle back by Tuesday and asked that everything be completed by then. Again, there was no apology or explanation for the delay. On Tuesday, I once again had to call to check the status. Shockingly, I was told that my Tahoe still had not been looked at and that the oil change was not done until that afternoon. This leaves me wondering what was being done with my vehicle from Friday at 7:45 a.m. until Tuesday afternoon. Throughout this entire process: There was no proactive communication No apology for the delays No offer of a loaner vehicle or accommodation I repeatedly had to spend 10–20 minutes on hold, multiple times, just to get basic information When I finally picked up my vehicle, I was told they could not replicate the key fob issue. Yet the moment I got into my car, the “Key Not Detected” message immediately appeared on the dashboard. I went back inside to inform Bob, and while the technician attempted to observe the issue, it unfortunately did not occur again at that exact moment. However, shortly after I drove away, the issue resumed.

Had a great experience and felt I was treated fairly in the buying of my vehicle.

Very easy buying experience and salespeople were professional. I will say I was disappointed in the price negotiation and the initial contact. My actual salesperson emailed almost immediately but then I received 4 different calls from the internet team. They told me I would qualify for the GM pricing and that wasn’t true. I was discounted but it was around 3k more than the quote I got from the internet team. It was explained to be a mid-communication. Additionally, I was quoted $30,500 for my trade in at Ford but the used car manager only moved $500 from his original $28k offer. We drove from Cincinnati and my wife wanted the car so I was over trying to haggle. My last attempt to get some type of incentive came down to see if they could include some all season mats. At this point the sales manager walked in and said they could discount $200 and then I could use the GMC points which had a value of around $175. I obviously made the purchase because we drove over two hours and had been there several hours. I would recommend this dealership for the easy buying experience and professional staff but would not recommend for initial research and price negotiations. Thank you

I had a 10:30 am appt. Asked if I needed a ride home. I told them yes and was told to wait in waiting room and a driver would get me when he returned. After over an hour I went to find service writer to see where my ride was. He had gone to lunch. Another service writer arranged a ride. At 3:30 I called to see what the status of my truck was. I was sent to voice mail. 4:30 called again. 6 hours after my scheduled appointment. Finally was able to talk to service rider. He advise me of what was needed and it would be 4 days until they would have the parts and the truck fixed. It should not take 6 hours after a scheduled appointment to determine a problem.

Came to the dealership without any check engine light they have the car service for warranty left with only the oil change and a check engine light on. The service department let a car leave with a check engine light on that wasn’t on when they received the car. I noticed the check engine light on my drive home. I was told I could return to the dealership to have the check engine light checked but nothing could be done about it that day. I was surprised to see a check engine light on the car with only 16,000 miles on it. When I spoke with a gentleman on the phone and expressed that Andy Moore was 40 minutes away from my home, he just told me to go to another dealership and have my car fixed . Very poor customer service.

I went in for an oil change and it was Avery quick process !

Andy is a great salesman. He is super helpful and is the reason I have bought two different cars from here.

Always there for us!

Very open and honest sales. No High pressure sales tactics. Overall excellent experience.

!

I had a great experience. This is the first time I ordered a vehicle and it went exactly as planned

Greeted with friendly attitude and professionalism. Could have been informed about the process of sending info by text. Good service.

We feel like the service department listens to us and is up front and honest. That goes a long way in customer service. We’ve worked with Matthew a few times and he is very helpful and communicates everything well.

Great communication

Javier Labrador helpful, knowledgeable and friendly. Our purchase was smooth and painless. We knew exactly what we wanted and are so happy with our new Buick!

Every thing went GREAT

Matt, in service, was truthful and efficient. He kept me informed of each step of the process. Also, Darryl in sales was very helpful in my search for a new car.

It was quick and the representative was easy to work with.

Easy and quick!!

Jazmonique, Mohamed and Ahmed were great to work with. They worked with me to get my new vehicle within a reasonable price range.

Good service will be returning

Service advisor, Bob, was great! Informative and timely. Your place is always spotless and impressive. Thanks for taking care of my car.

Came back to buy my second car from you guys.

This was the best buying a car experience I’ve ever had! They were quick, easy to work with, very professional, and didn’t waste any time at all!! I highly recommend them to everyone!!

I made an 8 AM online appointment. I arrived on time. Explained the problem/concern. Was told it might take 2 - 3 hours. Took the shuttle home to wait for a call. 3 hours passed without a call. I was busy working, so I didn't think much about it. It was now approaching 4 PM and still no call. So, I called to get an update. Was told my vehicle had not been worked on and the assigned technician was gone for the day. Again, there was no call to notify me and check if it would be okay to keep my vehicle overnight. I needed the vehicle, so I requested a shuttle ride back to the dealership. Luckily, I caught the driver as he was making his last run of the day. There was no reasonable explanation for (1) why the vehicle was not serviced when there was an appointment and (2) why there was no call to inform me.

As soon as I arrived the staff was helpful but the GM and salesman went above and beyond. They were tremendous and did everything possible for staying in my budget. I couldn’t have got as nice a car without them!

I used the waiting room this time. It was comfortable and the coffee was delicious. My advisor kept me informed as to what was happening and the service was performed on time.

Process was very quick I didn’t need to spend a lot of time at the dealership

Service is great, people are great, waiting room could use some new furniture. Love that I can do some work while my truck gets serviced

It was great

Very professional and helpful

It was great! It was fast and well done.

I was given friendly and fast service!

Was serve very quickly and very pleased thank you ☺️

Quick to get an appointment, done in a timely manner!!

I usually feel that I receive excellent service at my dealership, however this time I was very disappointed. When I arrived I was told that it could take a couple of hours, which I expected since I was having all of the recommended 30,000 miles servicesss completed. After 2 hours and 15 minutes, the service person came to talk with me about 4 additional services that needed to be performed. At this point, it was already going to take much longer than planned, thus I declined the additional services. If my vehicle had been looked at in a timely manner, I probably would have added the additional services. I think what bothers me the most about this visit is that the additional services were listed as critical. I had a second opinion and none of these services were critical. Recommended, yes, but not critical. Critical to me means that I shouldn’t drive my vehicle until said services, issues are taken care of. FYI - I will get all of the recommended services done, however not sure where.

Everyone was polite and it was all positive. Brian even remembered my name and I'm only there 3 - 4 times per year!

Very easy and fast!

Friendly environment. Reps are clear and direct with communication. All questions are answered and issues resolved.

Great communication, service was easy. Merely needed a new sensor. Covered under warranty and is like new.

Excellent service and clear diagnostic and comunication durig the process

Tyler , service rep, is top notch Easy to communicate with,

Fast service, polite, professional check in

Excellent service, excellent staff, happy to provide my services with you.

Very friendly staff and worked with us to find exactly what we were looking for.

Charles was excellent, had everything ready to go, made the experience pleasant.

Great

Service was great and quick!

Service was what I expected and Andy Kiesler is always great and honest. DO NOT LOSE Andy! From my Explorer I bought from you to servicing my Buick, he is honest.

Good employees, great job.

Carlos followed up with me even during a time he was having some issues outside of work. The rest of the team covered him very professionally to help get me into my new truck

You have to present a paper copy of discounts to receive them. Really!!! It’s the digital age! Thought they would top off my wiper fluid with the oil change. They did not!

Really didn’t address the issue. I had said they could not find the code stored in my computer.

Great dealership to do business with

Turbocharger needed replaced on Buick encore and though the manufacture warranty was expired it was replaced free of charge under a dealership warranty. The service department was great

Everything went very well from checking to checkout!

This purchase was a wonderful experience for me. Everyone was professional and a delight to work with

Javey was great

Service was fast and easy

Excellent service

Great service was taken care of by Matthew. In and out quickly and the services I asked for were completed.

Everyone was friendly and knowledgeable. We had a great experience.

Everything went smoothly.

For weeks I had my eye on a certain vehicle with features we couldn’t find straight off the lot. The dealership worked with us to find the exact car to meet my expectations and I simply cannot thank you enough. Javy was very knowledgeable, attentive and beyond patient with us during the process of getting the perfect car for our family! I brought my two year old daughter and he even made her feel like part of the process! Both Javy and Alex made the process quick and smoother than I could have imagined. Thank you so much and cannot wait to come back for future car shopping!

Everything was done promptly and I was informed of any extra service needed and it was repaired.

Good customer service all the time.

Process of selecting a vehicle was quick and seamless. Andy Queisser’s product knowledge and professionalism made decision to buy very easy

Carlos was great to work with!

Service advisor was very professional and kept me updated. The service was completed in a timely manner

They were able to get car in quickly to get looked at. The service technician knew exactly what was wrong as soon as I pulled into the garage. They also found another problem while they were inspecting, and instead of charging me $2000 to fix it, they were able to find that my car had an extended warranty that I did not know I had.

There was oil residue on the steering wheel and a puddle of oil on the driver side floor mat below the gas pedal. Thank goodness my weather tech floor mat caught all of it. I had to clean the mat with dawn dish detergent to get it off. I did not notice the floor mat until I got home.

Tyler and Kat were great.

Work was done as expected and on time

Done on time, very efficient.

Very good experience nice talk good communication

It was a s wonderful

Still did not fix my issue Will have to bring the car back again

I contacted Andy Mohr gmc after I found a Yukon online and it was in transit. David quickly responded and was very helpful. We put a hold on the vehicle and it came in quickly soon after. The finance manager and David were very patient with us as we had an issue with our gms number. We love our Yukon. Thank you Andy Mohr gmc and David Grimes. We appreciate you. Mike and Michelle Lewis.

I can’t say enough great things about Darryl, Ahmed, and the team at Andy Mohr. From the moment I met Darryl, he truly listened to what was important to me and made the entire process feel easy and stress-free. I needed to lease a new vehicle as my current lease was coming to an end, and he quickly found exactly what I was looking for. The whole experience was smooth, efficient, and enjoyable. I highly recommend Darryl and the entire Andy Mohr team to anyone in the market for a vehicle. Thank you again for such a seamless leasing experience!