Our Reviews

Shaun Randall helped me to schedule my appointment to have my rear camera fixed. Matt Wine got my car in and out quickly. Everyone made my service experience quick and painless.

N/a

Great service was taken care of by Matthew. In and out quickly and the services I asked for were completed.

Went to drop my car off, and the service advisor said to wait a minute and he would get me signed in....before they opened! Thank you

I appreciate you guys coming down on the price. I was definitely not expecting that. Jorge was great! Give him a raise! :)

They are good people dealing nicely with customers and showing good cooperation

Everything went great

Very good

Everyone was courteous and very helpful

Sales Professional Darryl Hill was an absolute joy to work with! His level of attentiveness on, and dedication to, completing the tasks that I asked of him were remarkable. He is an outstanding team member and deserves your gratitude for making Andy Mohr Buick-GMC, INC. a great company to do business with. Kindest Regards, Antony Ty Bibbs

Time of pick up was off by 1 1/2 hours. When my vehicle was returned, I was surprised that it was just left in my driveway. However, all people who I interacted with were pleasant and repairs were completed.

Evan did a great job of finding me exactly the car I wanted. Really appreciated it!! Dave worked tirelessly to get my financing. Will definitely enjoy working with the dealership in the future.

Routine oil change & tire rotation. Bob Flynn provided his usual outstanding customer service. We trust Bob and are thankful for is consistently high level of service.

I recently had the pleasure to work with Carlos a sales manager who helped me find the perfect vehicle for me. I went in with a very specific car in mind and Carlos was able to help me find exactly what I was looking for. He was very knowledgeable and helpful in answering all my questions and helping me to get the right deal for me. Once I was ready to purchase my car I worked with Alex the Finance Manager on finding the right price that fit my budget. Alex was very friendly and knowledgeable. He took his time and helped me figure out what I needed in my extended warranty package and what prices and services would work best for me. I truly appreciate the time and patience both Carlos and Alex showed me. Thank you both so much for getting me into my perfect vehicle!

Service took about the expected amount of time, customer lounger was clean, and everything was communicated clearly.

Everyone is always so friendly and smiling whenever I go in to the dealership!

1. I booked 30k mile manufacturer recommended service using online system and when I arrived Andy Mohr (after driving 24 miles), I was told that they cannot provide service as there is No technician available though i can see them around. Hence I have to re-book the slot for next day which not only wasted my time but it also added 50 miles to my trip (2 trip to and from). 2. When eventually I get my car services, I observed that the Oil life meter is showing oil health as 65%, which gave me lot of concerns that whether the technician changed the oil or not. I approached another representative and he just reset the oil life clock saying that oil has been changed without actually checking the oil levels, for which I had to persuade him to open the hood and manually check the oil levels which he did reluctantly. That's how you do the work.? just resetting the clock.? Pathetic. 3. Similar to the above, the cabin air filter was also showing reduced life as it was before and the person again just reset the clock. As there was no way for me to manually check the new filter and that the mechanic was in hurry, I accepted the reset. Still I am NOT SURE if the cabin air filter has been changed or not and if he has just simply re-set the clock for cabin air filter. These things clearly showing their careless attitude towards car maintenance and this may eventually cost to the customer but do they care.? This careless attitude was even evident when I went there to view a car advertised at their website. A 2022 BMW already advertised should be in impeccable condition but the car was in poor condition with dust and sticky spots all over. Even it wasn't vacuumed and put on sales. Thank you

Easy check in and prompt service

Ahmed gave us excellent customer service. He was very knowledgeable and courteous. He was excellent to deal with. We would highly recommend Ahmed

Smooth and quick with the purchase

Repairs were made and the vehicle was fixed in a timely fashion.

excellen attention and explanation in the maintenance of my sub

Very expensive. Inadequate help after dropping card for service. Needed help to be driven to pick up the car. I did not get it. Otherwise, car issue was resolved.

The only negative is the time it takes. I only have an oil change, and I always schedule a time, but it usually takes an hour and a half to complete. That seems excessive.

Good experience, good communication

Never had an issue with the work performed before. This time ($2700 later), my issue was not fixed. Engine is still making a high pitch noise. Trying to be understanding that, sometimes, issue can’t be pinpointed. Hopefully, not ending up on the side of the road because of it. Again, this is the first time when they have not been able to fix the issue. Thanks

Professional, courteous, easy to work with.

It was very confusing.

Brought in my Sierra for a recall. Tech calls me to tell me all the things that need repaired, doesn’t mention the recall and if I need a new engine or not. Was surprised he wouldn’t wait and call with all the details first rather than trying to get my to agree to additional repairs. I asked the tech to please replace the key fob battery twice and made clear I’m happy to pay for it. That work was not done. Every time I have work done here, it leads to return visits because work isn’t completed 100%. Some simple customer service training would go a long way. If there was another GMC dealer close to home, I’d not return to Andy Mohr.

As always great

Andy Mohr has always been awesome and I will continue to take my car there for all services with my vehicle!

I went in to purchase a car things went well !

I purchased the car only because of my awesome sales person, Andy Queisser. He is very responsive and knowledgeable. This is the third vehicle I’ve purchased or leased from him in 5 years. Thanks

The Body Shop did a great job replacing my trim piece.

They know exactly why I've given a rating of POOR

There’s definitely room for improvement. I dropped off my truck on a Thursday morning for a sensor repair and was told that it would be ready in a couple days. On Monday morning after several attempts I finally got someone on the phone and was told it’ll be a couple more days before parts arrived. I was provided a rental. Thursday comes around and I was told that my truck was ready. Once I picked up my truck I noticed a constant squeak coming from the front passenger wheel. Took my truck back to find out that the hardware for my brake pads was installed incorrectly but it was repaired.

Quick and easy.

Excellent service and friendly employees.

Easy to schedule, comfortable lounge, friendly and efficient service

Went to get first oil change. Friendly and efficient check in process. Waited in the waiting area for service to be completed. After 1.5 hours I checked to get status update and the car was ready, although no one had let me know. Quick checkout process.

Appreciated the great service!

The Service Crew is always wonderful. I think you’re missing an opportunity with your sales crew. I recently rec’d a letter saying you would buy back my car. I walked through the showroom and sales lot - with the letter in hand - and no one even said hello. Four salesman were just sitting outside looking at their phones and never even looked up. I bought 3 Volvos from the same salesman because he always said hello when I was in for Service - and he tracked my mileage and proactively reached out when there was a deal he knew I would appreciate.

The no pressure sales process was appreciated.

Jorge was fantastic

Andrew K did a great job. He actually completed the repair on his own, as the rest of the shop was too busy to handle my repair in a timely manner(even though I had scheduled it a few days prior).

This was my first new truck purchase and Carlos Pena was absolutely awesome to deal with. He made the purchase and I tire experience great.He also a a man of his word and very polite.

It was great.

The salesman Mo, by far the best salesman that ever helped me. He was knowledgeable of the vehicle I was looking at. My finance lady was also very helpful and sweet (she actually sold us our last vehicle). Our salesman was the only one that acknowledged us, which was probably a good thing. He made a sale. Great job Mo.

Curt Cummings went above and beyond to ensure that I was satisfied with the repair done to my vehicle. Curt and the entire staff were friendly and professional. A+ rating

I had a good experience. The staff was very helpful and friendly.

Was concerned about the battery in our envision Tyler had me come in for a check. Battery health was good but charge was low. He charged the battery and the trip was no charge. Great customer relations

Very well taken care of.

Paid for oil change, 12 point inspection and thre rotation. Tired were not rotated and I know I know this because my front driver side tire was loosing air prior to my appointment. 24 hours later that same tire started loosing air again on the driver front side which means my tires were not rotated. I even discussed this tire with my advisor who told me they didn't see any visual issues with the tire. If they didn't rotate my tires how do I know they really changed my oil/filter

Worked with me diligently to find me another car. Excellent service!

The issue with my window has not been resolved.

I took my 23 Yukon in for routine service, and a problem with the radio restarting every 5 minutes since the latest update. Took it in Monday morning and didn't hear a word about it until I called on Tuesday morning. Was told they had to get a software update from GMC, and it would be ready later that day. Picked up the vehicle at approximately 1:30, and discovered the problem with the radio issue had not been fixed. Called my service rep at around 2. Left a message with the service rep about the problem, and as of 12:45 Wednesday, still haven't gotten any response.

You said I could get an oil change for $25.00, when I arrived the service writer immediately told me my car was out of alignment. I agreed to have the alignment fixed and later he tried to tell my wife that my car with 26,000 miles needed another $750 worth of work. So the $25 oil change could have cost me $1,000. Cars with 26,000 miles do not need the filters that the service writer was trying to sell, not sure I will be back because of the upsell mentality.

Angela was very attentive and personable.

good

Great experience! I was greeted immediately and my first service for my new Buick was completed quickly

Moe was super helpful with helping me find my perfect first car and worked to help me get the best deal! He was an absolute treat to work with! Gary was so nice as well! He helped us to figure out what we needed and was very personable.

I had a nail in my tire and you got me in immediately. The tire needed to be ordered but it came in, was installed, and was ready by the end of the same day.

Andrew is good

It was good long but good

Very knowledgeable staff.Bradley was very helpful

Evan was upfront, honest, and responsive when other dealers were not

My concerns are with completion of the oil change and fluid top offs. I have a diesel GMC Sierra and I believe that the DEF and air filters should have been replaced or topped off. The DEF was not topped off, which makes me skeptical of the air filters. The internal resets were not done either. This is a $330 service and I have it done about every 4 to 5 months based on mileage.

Great service team

very good experience, Carlos Pena was extremely helpful and informative. we will buy again from Carlos and Andy Mohr

Service department was great! Matt was so helpful and took care of my service quickly.

everything was great till I picked up the vehicle when they brought the vehicle around , DEF was spilled over the tank input and down the vehicle.. This is a corrosive product and had crystalized on the vehicle .. Should not have happened and left sitting on the vehicle.. This will damage paint and dealership knows this.. Service tech was polite and took the vehicle to the back and washed it off,, Was appreciated but should not have had to do.. Paint goes bad and the dealership will want to say i did it .. not right

Frustrating!!! The tech did not reset the oil filter and the tire inflation resulted in error messages this morning. When you miss small things likes, given that your have done it almost every service I have had with you, it is at the point that you are disinterested in quality control. I believe this is my last service with you after buying 5 new vehicles and 1 used vehicle and contemplating purchasing another vehicle.

Service manager was a pleasure to deal with. He answered all my questions and was highly competent

Enjoyed working with everyone

The visit was very professional and helpful from the time I arrived until I left.

You had our car for 6 weeks that is just unexceptable.

Wonderful experience! Great customer services from the moment we arrived until the moment we left. I felt very comfortable and more willing to purchase a car with Buick. My sales rep was Carlos Pena!

Awesome!

Friendly, timely, and quality service!

The best car buying experience I have ever had. Evan our sales manager was extremely helpful and personable. Never felt pressured or uncomfortable in any way.

Fantastic salesperson! Luigi greated us at the door, and listened intently to our description of the vehicle we were looking for. He didn’t try to push us to look for another model. He took us to the Terrains that had just arrived on the lot that morning and patiently described the difference between each one. Once we picked the one we wanted, he helped complete the necessary paperwork, explained the new car prep by the dealweship, etc. after we picked up the car, he explained in detail all of the tech. Additionally, he followed up after we left the dealership. He should be the employee of the month or year !

Courteous and prompt response. I was out in about 1 hour.

Dropped off Buick for oil change. After running errands, returned and the job was complete. I appreciate the service advisors and I always request Jeremy (technician) do the oil change as he demonstrates care for my vehicles.

Very professional top tier

Andy Keisler took care of everything for me, and I appreciate his help.

Very professional

Set up appointment in a timely manner and was pleased with the service I received.

great

Quick entry, great service staff and easy exit.

40k mile service done on my truck needed tires rotated and balanced, oil change, and front end alignment. Was performed to my standards. However, they washed my truck and left many water spots on it especially my mirrors would have been nice to fix that but I did myself. Overall im satisfied.

Excelente atención, Muy buen servicio

Our search for a car started and ended at Andy Mohr. Jorge, our salesmen, was patient, very helpful and knowledgeable in helping us decide on our new car. The selection and options were abundant making the choice hard but also easy. Jorge made the process easy and smooth with his arrangement of all necessary steps before and after the sale.

David Sall was simply wonderful to work with there. He was down to earth and not at all pushy and just wanting a sale. He helped me get my dad’s GM discount. My dad is elderly and he was so kind and helpful to help him get the GM code. The manager , Ahmed , was good as well. He made it happen to get me approved for a lower rate than my credit union. Only feedback I would have is to have them show you features and how to set up the tech and Onstar. I couldn’t find my headlight on and off and settings but Onstar helped me which was no big deal. Thanks David and Ahmed for a good experience!

Angela Martin worked with me to get a lease. She was excellent in understanding what I wanted and needed. It was a very smooth purchase.

Terrible!!!!! Especially at pick up!! My tow truck got there to pick up my car only to be told they had no idea who i was or anything about my vehicle. That morning I had paid my bill; spoken with Matt and informed the front office that there would be a tow truck coming to pick up. Matt was at lunch and nobody had a clue

Jorge and Soso were great! Very nice, efficient, good communication. Best car buying experience I’ve ever had honestly

Everything was great except. I asked to get my air filter changed. They charged me for it no problem with that. I went to check the air filter on the dashboard and the tech didn't reset it. So I had to go back in to verify if they changed it. Other than that service was great!!!

Tyler was great and Shaun & his team did an excellent job getting everything ordered and ready for my appointment.

On time. Thorough, polite, professional.

Quick and efficient

Everything went smoothly and quickly. I was very impressed with how quickly the purchase process went.

This was by far the BEST car buying experience we have ever had. I live in the Chicagoland area and had to drive in order to locate the specific vehicle configuration that I was looking for, which was at Andy Mohr Buick GMC in Fishers, IN. When we lefty the dealership my wife and I agreed that it was such a good experience that we would consider traveling to Fishers to purchase my vehicles from this auto group in the future.

Carlos Pena was very helpful in finding the perfect vehicle for us.

Quick and easy

Two recent visits. Both with appointments yet wait time was very long. What is the point of having an appointment if the wait is this long? This wait time wouldn’t be acceptable at the dentist or doctor with an appointment. Why is it acceptable here?

Everything went smoothly and the people we worked with were great.

First of all, I purchased this car from this dealership 3 months ago and this is the third time that it’s been in the shop. Second, my warranty that I paid for did not cover the entirety of this oil leak. I was quoted $350 would be the remainder. When I went to pick up my car, it was $450. Next, there was miscommunication from the receptionist telling me that my car would be ready the next day and that a salesperson would call me back. I never heard back from that person so I went to get my car the next morning (after I had already turned in my rental) and it wasn’t ready. They ended up getting my car later to me that day, but when I asked them to fill up my gas tank for the trouble, they would not do it. Last, just today, I called Enterprise (Buick put me in a rental car)to follow up with them on why I had not received my money back that I used to put the car on hold ($50) and they informed me that Buick had not closed the account in a timely manner. Buick had not responded to them after 2 attempts past the date they needed it closed by. I then called Buick and had to tell them to do their job and close out the account so I could get my money back from Enterprise. Everything about this encounter was HORRIFIC. I would like to be reimbursed the extra $100 I paid past my $350 quote and a full tank of gas ($50). Someone please contact me at 267-253-7239.

I truly appreciate the service team (Tyler) for getting everything I needed done in a quick and efficient manner. We were in and out in about an hour. You have a great service department! Keep up the good work!

I needed a new tire. Matt was able to provide me a time on the next day when it would be available. I was able to use my coupon for a slight discount.

Facility was clean. I was treated fairly and I wasn't pressured a out anything. Recommendations were handled perfectly.

Andy, my service tech is GREAT.

I called to make an appointment for an oil change and new tires. We discussed what tires I wanted to purchase so they could be ordered and ready when I came in November 3. My appointment was at 10 AM. I hadn't heard anything so called at 2. I was told they were still trying to get the tires ordered and my oil change should be started soon. I don't know why this didn't happen at 10 AM and don't know why they didn't call to let me know the issue. I understand mistakes happen. But when this happens its important to communicate quickly so we can decide a new plan. I wasn't given the information about other service work that was recommended so nothing else was done. Every one was pleasant but I think technicians need to be reminded to communicate with their customers when there are issues.

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Good service

Perfect in every way and perhaps the best ever experience at Andy

Great service writer and tech!

Excellent service!

I was very happy with my service at Andy Mohr. They were able to complete my warranty work the same day getting a part from another dealer. Andrew updated me throughout the day. I would definitely recommend them for your service needs.

Great communication

The outcome was positive. However communication was lacking.

As always a great experience.

Friendly, Efficient and quick process.

Issue was resolved

Very friendly staff

The sales person, Tamal, was great and even rode home with us to pickup our older car that was part of the trade. We sure appreciate your taking time with us to guide us in getting our new 2026 GMC Elevation. It's a great car (SUV) and we love it !!

The purchase was quick and professional

Was professional and efficient

Everything was great 😃

What started as a preventative tire replacement has resulted in multiple issues and $1500 worth of repairs and the problem still isn’t fixed. I had my third repair on Monday, and by Friday the tire system light was on again. Four days later. This must be a joke.

Very friendly and kept me informed

Amazing service as always. A huge thank you to the team for always making sure our car needs are taken care of 100% every time!

It was great

We are very happy with our purchase and the way they helped us at the dealership. Mohamed was an excellent salesman, kind, patient and understanding of our needs. We would recommend this place for sure!

Carlos was very helpful with our new car purchase. He did everything he could to make it happen for us and he followed up with me after our test drive and we knew he was who we wanted to buy a new vehicle from. He was very friendly and I would definitely refer him to people I know who are car shopping. Dave was very helpful with the financial part of things, and made everything quick and smooth.

The attendant was very knowledgeable, helpful and nice.

Matt (Service), Evan (Sales), and Eric (GM) were excellent to work with. I would definitely return to do business, because of these three individuals.

Great service as always. I appreciate the time your reps take to make sure we are taken care of.

Was scheduled at 8 am appointment and was going to wait but was able to get my wife then instead of waiting. It was scheduled for an oil change and to check for an acceleration studder. I made the appointment online advising both requests. As the appointment online form requested any additional comment to do so. I requested a phone call from the service dept to discuss the acceleration problem. Never got a call or any communication at all. This was the first issue that I have with --How you did. Second issue when arrive service guy never discussed that they were going to put on the back burner and not dwell into right away. I called at noon to see when it would be ready and had to call back several times till I spoke with the service guy. At that time, he asked if I need the car. Dumb question! Of course, we do. He advised that they now would get the oil change done and would reschedule the warranty work and have a loaner for us. Why didn't he advised then that they can do the oil change but would need the car to be left for the studder issue. We would have the oil changed done and rescheduled. That simple. When picking up the vehicle about 5 pm the service guy that checked us in was gone. So, one of the other guys checked me out. I advised him of my disappointment for the failure call on the initial request online. He advised that any comments of that kind never get out to them. So, on my invoice company copy he wrote for someone to call me to discuss about the warranty work. This is now a week ago and to date have not received a call to have it schedule or discuss. So, my question is this: Do you actually respond to request of verbal communication?

Poor communication during an extremely longer than anticipated completion

Matt, in service, was truthful and efficient. He kept me informed of each step of the process. Also, Darryl in sales was very helpful in my search for a new car.

Amazing! Friendly, above and beyond. Andy Q was the best

Service advisor did good job. Poor phone service and could not get the "on line" appointment system to work.

Easy fast prompt

Did good had oil change.

Waited over 3 hours for a n oil change and alignment. See my Yelp review. Totally unacceptable.

Take car into be serviced. And EVERYTIME! EVERY SERVICE to be repaired is not satisfactory! PAY $$ and drive off Andy Mohr Fishers lot. Seems fine. But almost home or couple days later SAME ISSUES are still the same. And my car is kept way to long. I understand that the mechanics have more than couple vehicles to repair. But my wait time is not deemed as fair exchange of wait time for satisfactory work. When I do get back my vehicle.

Very satisfied with our service dept visit. Matt Wine very easy to visit with and he had our SUV at the door ready to drive out.

Nice people.

It was quick and easy. Everyone was so nice and willing to g

Your service department was very busy.

I feel the dealership is a very safe place to do business.

Easy scheduling, professional, trustworthy

Great

Brian Stegall is the best !

In and out in a timely manner.

the people were friendly and professional about everything

I did not feel pressured to buy which was the best experience.

Every thing went GREAT

I got helped by charles he did great asking questions and showing options on what i would like

Although a busy Saturday - very organized and friendly and ready for our visit.

The best experience I have had purchasing a vehicle. Carlos Pena was great and would definitely go back to him if ever in the market again

I had a great experience when I had an oil change. Matt handled my appointment and he not only handled everything but he was thorough, professional and extremely helpful.

Very friendly and Knowledgeable

Service advisor was friendly and informative. Helped me find the best coupon to apply for my oil change. I was a bit frustrated about how long it took to complete my oil change (1hr 40min). I could understand if I didn't have an appointment. It is nice that the dealership performs a full inspection, but for goodness sakes, I came in for an oil change, and I get a service tech trying to sell me on ~$700 extra of services for preventive maintenance. I just wanted an oil change!!!!!!

I picked my truck up last week and drove it home. Today was the first day I drove it again and after about 45 minutes of driving it the oil light came on. I got off the interstate and to a gas station and checked the oil and it was completely dry!!! No oil at

You have to present a paper copy of discounts to receive them. Really!!! It’s the digital age! Thought they would top off my wiper fluid with the oil change. They did not!

I went in for an oil change and it was Avery quick process !

Jazmonique, Mohamed and Ahmed were great to work with. They worked with me to get my new vehicle within a reasonable price range.

I have no complaints, Tyler was great!

Very knowledgeable and friendly sales person. Great customer service.

Great staff

Fast and friendly service

on time. suggested other services but not pressured to do at this time.

It was great they work with me to get a rental while worked on fixing my Buick

Great customer service, easy technology to understand when reviewing recommendations and quick.

Pulled in without an appointment because I got an error message. They worked me in and also fixed things I didn't know were broken. Thanks

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Always an excellent experience. Easy to schedule, courteous service and timely. Thank you.

Easy to schedule the collision repair appointment. The Andy Mohr Collision Center staff was attentive and we communicated effectively throughout the time they were working on my car. They worked easily with the insurance company and the rental company. I felt like I was receiving service and they were happy to provide it. All our interactions were reasonably quick and the car was beautifully repaired.

Andy is a great salesman. He is super helpful and is the reason I have bought two different cars from here.

Trouble-free and in and out with a quickness

It was quick and the representative was easy to work with.

The Service Department is always spectacular!

Very professional dealership

This was a fantastic purchase. Thank you

I had a 10:30 am appt. Asked if I needed a ride home. I told them yes and was told to wait in waiting room and a driver would get me when he returned. After over an hour I went to find service writer to see where my ride was. He had gone to lunch. Another service writer arranged a ride. At 3:30 I called to see what the status of my truck was. I was sent to voice mail. 4:30 called again. 6 hours after my scheduled appointment. Finally was able to talk to service rider. He advise me of what was needed and it would be 4 days until they would have the parts and the truck fixed. It should not take 6 hours after a scheduled appointment to determine a problem.

Came to the dealership without any check engine light they have the car service for warranty left with only the oil change and a check engine light on. The service department let a car leave with a check engine light on that wasn’t on when they received the car. I noticed the check engine light on my drive home. I was told I could return to the dealership to have the check engine light checked but nothing could be done about it that day. I was surprised to see a check engine light on the car with only 16,000 miles on it. When I spoke with a gentleman on the phone and expressed that Andy Moore was 40 minutes away from my home, he just told me to go to another dealership and have my car fixed . Very poor customer service.

Good service will be returning

Service advisor, Bob, was great! Informative and timely. Your place is always spotless and impressive. Thanks for taking care of my car.

Great dealership to do business with

I scheduled an online appointment for an oil change and to address squeaky brakes, and I dropped my Tahoe off on Friday at 7:45 a.m. When I arrived, I also mentioned to the service advisor, Bob, that I had been experiencing issues with my key fob. I was told they could look at it, but that I would not receive my vehicle back until Monday. I agreed to this timeline. However, from the moment I dropped my vehicle off on Friday until Monday afternoon, I received no communication whatsoever—no updates, no calls, nothing. I finally had to call myself to check on the status, only to learn that my vehicle had not even been looked at and the oil change had not been completed. At that point, I informed Bob that I absolutely needed my vehicle back by Tuesday and asked that everything be completed by then. Again, there was no apology or explanation for the delay. On Tuesday, I once again had to call to check the status. Shockingly, I was told that my Tahoe still had not been looked at and that the oil change was not done until that afternoon. This leaves me wondering what was being done with my vehicle from Friday at 7:45 a.m. until Tuesday afternoon. Throughout this entire process: There was no proactive communication No apology for the delays No offer of a loaner vehicle or accommodation I repeatedly had to spend 10–20 minutes on hold, multiple times, just to get basic information When I finally picked up my vehicle, I was told they could not replicate the key fob issue. Yet the moment I got into my car, the “Key Not Detected” message immediately appeared on the dashboard. I went back inside to inform Bob, and while the technician attempted to observe the issue, it unfortunately did not occur again at that exact moment. However, shortly after I drove away, the issue resumed.

John and the technician provided both excellent service and quality work. The Service Manager, Brian Yoxall, was also superb. I will definitely return for all of my vehicle’s needs.

The process was simple and easy

Easy and quick!!

Everything went well. They were very efficient and done in much less time than I estimated. PLEASE Change the email address to jg6036633@gmail.com. The name on the account should be Jean Graham. Previous owner (my deceased husband) was Larry Graham. Home address is the same.

My feelings are I still need an engine

I was quoted for 4 new tires. I showed up as scheduled and was told they only have two tires and not the brand I was quoted. I was re-quoted and told that they couldn't do it that day. I took off work early to get said tires. However and thankfully, Discount tires had what I needed and was able to mount and balance them without any issues. This was an unacceptable experience. Good luck on any future visits.

Work that was suggested seems to have worked. However, my service advisor told me that my Enclave would have to be kept until Friday. I received the call regarding the need to keep my Enclave late Thursday afternoon. I was fine with the vehicle being kept. My only complaint is that after waiting pretty much all day Friday to receive a call telling me my car was ready I finally called and after several attempts I was able to get a different service advisor to answer my call. I was informed that Bob Flynn was not there .My car was ready but the customer service I expected did not happen. I would have thought that if Bob knew he was going to be gone that he could have told me. That is called customer service.

Really didn’t address the issue. I had said they could not find the code stored in my computer.

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I had a great experience. This is the first time I ordered a vehicle and it went exactly as planned

Evan was great to work with! He didn’t pressure us into buying a car and was extremely patient with us!

Javier Labrador helpful, knowledgeable and friendly. Our purchase was smooth and painless. We knew exactly what we wanted and are so happy with our new Buick!

Helpful and easy check in experience. Service writer Bob Flynn is friendly and excellent!

Matt is an awesome service advisor. Friendly and went the extra mile to show and explain the process. I dont remember the mechanics name but he also took the time to explain. It is extremely appreciated. Great service!

Bob in Service is the best

The same ol same ol. Go in for an oil change and get $750 worth of must needs: An alignment and brake fluid. Just had tires installed with balance and alignment. Brake flush and fill is $150 max. Laughable. I shared with 50 people at a party. You guys got to get it together.

My sales rep was very welcoming and accommodating. The dealership is very clean and well-organized. The inventory was great as well.

Perfect

Good service in a short time!

Everyone was polite and it was all positive. Brian even remembered my name and I'm only there 3 - 4 times per year!

Everything was done promptly and I was informed of any extra service needed and it was repaired.

Greeted with friendly attitude and professionalism. Could have been informed about the process of sending info by text. Good service.

We feel like the service department listens to us and is up front and honest. That goes a long way in customer service. We’ve worked with Matthew a few times and he is very helpful and communicates everything well.

Great communication, service was easy. Merely needed a new sensor. Covered under warranty and is like new.

Very open and honest sales. No High pressure sales tactics. Overall excellent experience.

Very easy buying experience and salespeople were professional. I will say I was disappointed in the price negotiation and the initial contact. My actual salesperson emailed almost immediately but then I received 4 different calls from the internet team. They told me I would qualify for the GM pricing and that wasn’t true. I was discounted but it was around 3k more than the quote I got from the internet team. It was explained to be a mid-communication. Additionally, I was quoted $30,500 for my trade in at Ford but the used car manager only moved $500 from his original $28k offer. We drove from Cincinnati and my wife wanted the car so I was over trying to haggle. My last attempt to get some type of incentive came down to see if they could include some all season mats. At this point the sales manager walked in and said they could discount $200 and then I could use the GMC points which had a value of around $175. I obviously made the purchase because we drove over two hours and had been there several hours. I would recommend this dealership for the easy buying experience and professional staff but would not recommend for initial research and price negotiations. Thank you

This was the best buying a car experience I’ve ever had! They were quick, easy to work with, very professional, and didn’t waste any time at all!! I highly recommend them to everyone!!

I made an 8 AM online appointment. I arrived on time. Explained the problem/concern. Was told it might take 2 - 3 hours. Took the shuttle home to wait for a call. 3 hours passed without a call. I was busy working, so I didn't think much about it. It was now approaching 4 PM and still no call. So, I called to get an update. Was told my vehicle had not been worked on and the assigned technician was gone for the day. Again, there was no call to notify me and check if it would be okay to keep my vehicle overnight. I needed the vehicle, so I requested a shuttle ride back to the dealership. Luckily, I caught the driver as he was making his last run of the day. There was no reasonable explanation for (1) why the vehicle was not serviced when there was an appointment and (2) why there was no call to inform me.

Great working with Jonathan Spann. He had me in and out in good time. He was very polite and knowledgeable.

Service is great, people are great, waiting room could use some new furniture. Love that I can do some work while my truck gets serviced

It was great

Great service with friendly staff.

Great service. Thanks

Was treated with extreme kindness.will tell others about Andy Mohr gmc.

Excellent service

I had a great salesman that took care of me, went through process step-by-step explained everything.

It took 2.5 hours for an oil change and plug a tire. Is that reasonable?

Installation seems very good. Time was long to accomplish. You probably lost money as the installation was prepaid to GMC for $72.

No issues

Fast, courteous, fair price.

Very friendly environment and a good atmosphere

Andy Queisser was great to work with. Everything went smoothly.

Very easy and fast!

As soon as I arrived the staff was helpful but the GM and salesman went above and beyond. They were tremendous and did everything possible for staying in my budget. I couldn’t have got as nice a car without them!

Turbocharger needed replaced on Buick encore and though the manufacture warranty was expired it was replaced free of charge under a dealership warranty. The service department was great

Javey was great

The service needed was explained well and it was performed very quickly.

Great customer and vehicle service deeply appreciated.

Great experience with an awesome salesman!!

I had good service done in a timely manner. I bought both of my cars here and have always brought them here for service.

Fast and easy, nice people

Great service

Very professional!

Fast and efficient from setting the appointment up, the service itself, and pickup. Everything was great.

Always there for us!

Great service, not pushy, did a great job servicing and washing the Tahoe

Tyler was great. I am completely satisfied.

Luigi was great to work with

I used the waiting room this time. It was comfortable and the coffee was delicious. My advisor kept me informed as to what was happening and the service was performed on time.

Process was very quick I didn’t need to spend a lot of time at the dealership

They were able to get car in quickly to get looked at. The service technician knew exactly what was wrong as soon as I pulled into the garage. They also found another problem while they were inspecting, and instead of charging me $2000 to fix it, they were able to find that my car had an extended warranty that I did not know I had.

Communication is terrible and lie after lie. Starting with having a brand new vehicle ready to look at then finding out after driving 1-1/2 hours that it’s damaged. But no one tells you that upfront they try to push higher priced cars first then after 2 hours the truth comes out.

Came back to buy my second car from you guys.

Friendly environment. Reps are clear and direct with communication. All questions are answered and issues resolved.

Great

Service was great and quick!

Service was what I expected and Andy Kiesler is always great and honest. DO NOT LOSE Andy! From my Explorer I bought from you to servicing my Buick, he is honest.

It was a s wonderful

Still did not fix my issue Will have to bring the car back again

Advisor was great!! However, finding out I need to agree to pay $200 per hour to diagnose an outside mirror issue that may or may not be covered by my extended warranty that I bought at the dealer is very frustrating. We should be able to check what is covered before a diagnosis fee. Seems like a scam!! Also, the oil change guys could not diagnose a small issue is frustrating. Making ANOTHER appt is a waste of time!! I had to show the mirror would not function and it was not functioning on that day. It does randomly function, but a mechanic needs to see it. Well, I had it there while not functioning and could not get a diagnosis!!! See my point? Where is customer service!! Seems like another way to inconvenience and charge the customer!! Awful!!

Good job

Carlos followed up with me even during a time he was having some issues outside of work. The rest of the team covered him very professionally to help get me into my new truck

Had a great experience and felt I was treated fairly in the buying of my vehicle.

Very friendly staff and worked with us to find exactly what we were looking for.

Charles was excellent, had everything ready to go, made the experience pleasant.

Was serve very quickly and very pleased thank you ☺️

I usually feel that I receive excellent service at my dealership, however this time I was very disappointed. When I arrived I was told that it could take a couple of hours, which I expected since I was having all of the recommended 30,000 miles servicesss completed. After 2 hours and 15 minutes, the service person came to talk with me about 4 additional services that needed to be performed. At this point, it was already going to take much longer than planned, thus I declined the additional services. If my vehicle had been looked at in a timely manner, I probably would have added the additional services. I think what bothers me the most about this visit is that the additional services were listed as critical. I had a second opinion and none of these services were critical. Recommended, yes, but not critical. Critical to me means that I shouldn’t drive my vehicle until said services, issues are taken care of. FYI - I will get all of the recommended services done, however not sure where.

I intended to cancel my purchase after the unwarranted rudeness I experienced on the phone from the salesman. In person, he was somewhat helpful, if rushed. As soon as the transaction was complete, I sensed a drop in the level of support from him. The only surprise in that is how obvious it was. I am still hoping for more information from the finance person, who was helpful at the purchase time. The dealership was recommended to me; I will not recommend it to others.

Everything went smoothly.

I can’t say enough great things about Darryl, Ahmed, and the team at Andy Mohr. From the moment I met Darryl, he truly listened to what was important to me and made the entire process feel easy and stress-free. I needed to lease a new vehicle as my current lease was coming to an end, and he quickly found exactly what I was looking for. The whole experience was smooth, efficient, and enjoyable. I highly recommend Darryl and the entire Andy Mohr team to anyone in the market for a vehicle. Thank you again for such a seamless leasing experience!

I had a good experience at Andy Mohr Buick and GMC. I worked with Andy Queisser and he was knowledgeable about the GMC Terrain that I was interested in and went through the various options that were included in the package the Terrain I was interested in had. At delivery, Andy spent a great deal of time with me going over the many applications on the big screen that shows all of the technology and applications loaded on the vehicle. This is the fifth auto that I have purchased at Andy Mohr over the past 17 - 18 years or so. I have always had a good experience when making a purchase there and at the service department.

Attentive, knowledgeable staff. Great selection of trucks. Quick and easy purchase experience

Good customer service all the time.

When i brought my vehicle to the dealership I did not have a dent in the back of my car. Now there is a dent in my car.

Very professional and helpful

It was great! It was fast and well done.

I was given friendly and fast service!

Quick to get an appointment, done in a timely manner!!

Everyone was friendly and knowledgeable. We had a great experience.

Arrived at appointment time and was greeted and processed in less than 5 minutes. My car was completed in about 1-2 hours.

Last time I came in for service I felt like the individual that I worked with suggested SO many additional services that I’d never even heard of before. The person I worked with this time did not do that which made for a far better experience!

My sales person, Tamal Suleymanov and the sales manager, Ahmed Nasfi were the best persons I've ever had the pleasure of buying my 2026 GMC Sierra AT4 from all of the new vehicles I have purchased in my 76 years. They made purchasing my truck a very enjoyable experience. I have already been spreading the word to my friends and I highly recommend them to anyone that reads this. Thanks you guys! From a very satisfied customer. Donald Rutledge

Very friendly

I was able to drop my car off and get the work done in a reasonable amount of time.

Excellent service and clear diagnostic and comunication durig the process

Tyler , service rep, is top notch Easy to communicate with,

Fast service, polite, professional check in

Excellent service, excellent staff, happy to provide my services with you.

Fast friendly service

This purchase was a wonderful experience for me. Everyone was professional and a delight to work with

Excellent service

For weeks I had my eye on a certain vehicle with features we couldn’t find straight off the lot. The dealership worked with us to find the exact car to meet my expectations and I simply cannot thank you enough. Javy was very knowledgeable, attentive and beyond patient with us during the process of getting the perfect car for our family! I brought my two year old daughter and he even made her feel like part of the process! Both Javy and Alex made the process quick and smoother than I could have imagined. Thank you so much and cannot wait to come back for future car shopping!

I contacted Andy Mohr gmc after I found a Yukon online and it was in transit. David quickly responded and was very helpful. We put a hold on the vehicle and it came in quickly soon after. The finance manager and David were very patient with us as we had an issue with our gms number. We love our Yukon. Thank you Andy Mohr gmc and David Grimes. We appreciate you. Mike and Michelle Lewis.

Quick service and good customer service

Great experience with my salesperson Mo.

Honest and quick service

Very nice

Matt has been so helpful and patient with my Envision issue. I bought my vehicle 12/24. Broke my hip 2 weeks later. Once I could drive again, issues started. Took into dealership I think 2/25, 45codes!!!!!!! Hard brake pedal, traction control light on, no cruise control. It was FINALLY diagnosed 11/25 after several visits. Unfortunately, GM as of today, still can’t provide part to fix. Have case #, however, I still have a vehicle that I never know when issues will arise. Dealership don’t want to be stuck with it waiting on part, so I am. The part still not available, I am relocating out of state, and I am being told since the part was ordered from a dealership in Indiana, IF they actually finally ever get it, they may not ship it to me in Tennessee. Again, as far as Matt he’s helped as much as he can, as far as GM in this issue, they need to buy the car back from me and they can sit on it till it’s fixed rather than me driving in six hours to Tennessee and have a hard break pedal, no cruise control and have to keep a distance from the car in front of me in case I have to make a quick stop and not cruise control control for almost six hours. Evidently, as many cars are on their lot for who knows how long, Totally disappointed!!!! And, yes, PLEASE publish my response!!! I’ll NEVER but a GM vehicle again!!! I was a service advisor for 19 years. This is ABSOLUTELY unacceptable!!! And no, I did not get an extended warranty, but I was also told even if I would’ve paid for that extended warranty, since the part is not available, I would still be stuck in the same position, what the heck???If this case, I’m glad I didn’t pay the extra, what good would it have done??? Same lemon!!! SHAME, SHAME, SHAME!!!

Everyone was very informative and extremely helpful

Sent me a text telling me addictional items.I need to have done. I selected the air filter to be replaced. Went to pay, and there was no charges.I told him I had selected the air filter. He said he didn't see that and would take my call back in. Came back in a few minutes and said , I didn't need my air filter change. Don't understand sending the text if you don't need the service. Then when I got home , I received a n Email that I owed fifty dollars.. I purchased the prepayment oil changes when I purchased my car. I called the next day and was tolded that should have been Billed to GM. I also had warranty work done, and that didn't turn out like I was told. Just seems like everything's a big problem.

Great Service! Dylan and Matt were wonderful to work with!

They were very helpful

Everyone was very helpful and made the buying process very easy.

Andrew is great to work with and service is completed in a timely manner.

Jorge was fabulous to work with!

Agent very nice and informative

Friendly, complete service, went well thx

The salesman tried selling us items already charged in the price of the car. Couldn’t get the numbers straight and didn’t know what was already included in the car

No appointment. Handled promptly and with courtesy. Much appreciated.

Tyler was very helpful. I have been having issues with the passenger mirror not holding the setting. He assisted to correct that plus my seat adjustment.

Just did it

Carlos, my sales rep was very professional, and knowledgeable.

Quick and easy process buying a new vehicle. Thank you to Darryl at Andy Mohr Automotive!

It was good

Easy scheduling, always great service

Was checked in very quickly, car serviced, and done and on my way in a short amount of time. After an hour drive to get there, it was nice to not have to sit in the waiting room for hours. The staff were friendly and helpful. Thank you to the Andy Mohr service team!

Process of selecting a vehicle was quick and seamless. Andy Queisser’s product knowledge and professionalism made decision to buy very easy

Carlos was great to work with!

Service advisor was very professional and kept me updated. The service was completed in a timely manner

Shaun Randall helped me to schedule my appointment to have my rear camera fixed. Matt Wine got my car in and out quickly. Everyone made my service experience quick and painless.

N/a

Fast, convenient, professional.

The salesman is nice and professional. The manager is so helpful. We like everything in this dealer. What a wonderful experience it is!

Friendly, quick and comprehensive

good service

Friendly personnel

Service was Excellent!

Darryl was an excellent sales rep. We returned to him, as he was knowledgeable, helpful, and did not employ pressure-filled sales tactics. We appreciated everyone we talked with and our daughter absolutely loves her new car.

Prompt, professional, great attitude

Quick and easy

Friendly and thorough

There was oil residue on the steering wheel and a puddle of oil on the driver side floor mat below the gas pedal. Thank goodness my weather tech floor mat caught all of it. I had to clean the mat with dawn dish detergent to get it off. I did not notice the floor mat until I got home.

Tyler and Kat were great.

Great service was taken care of by Matthew. In and out quickly and the services I asked for were completed.

Good service.

From the driving into the service area to leaving I received rock star services.

Trouble making appt and then had to return in order to address my car's needs.

Excellent

Highly pleased with Jorge's assistance

Very good ser

Andrew took care of everything. Got Buick encore in and out , had flat tire,also needed alignment and oil change. Very professional

Worked with Darryl Hill. He is their Hummer EV expert. Easy to deal with. Worked out a deal in a reasonable efficient manner. Signed the paperwork. Came back to pick up vehicle. Very happy with the experience.

The dealership contacted us about our first service for my wife’s Enclave. Scheduling was as easy as responding to the txt and they gave us a few options to choose. Brought it in and Matt Wine took care of me. I waited while the work was being done. I was kept updated and was able to let him know a couple things my wife had noticed. All were very easy and quick fixes but Matt and the Andy Mohr service team thoroughly checked the items out and resolved them all. This is an excellent dealership. From its GM Eric Wilson, the service manager Brian, and the full service techs. They do an awesome job.

Very knowledgable and very helpful for the older man. Great trainng and assistance for anything that we ask!

I had the "spring break special" completed on our GMC Acadia. Service was actually quick and reasonable. This dealership is not always fast, but in this case, they finished in record time.

Andy and Pete took great care of me! Able to trade in my old rav for a new Buick and couldn't be happier!

Great experience

"I have been a loyal customer, but my last two visits were expensive, slow, and replacing the same sensor twice makes me doubt your service quality. I want to give you the chance to fix this trust next visit will be to change a compressor

Personable and efficient staff! Made everything easy!

Donta was excellent. He was very knowledgeable and personable. At no point did I feel like I was being sold to. He understood my budget and found me exactly what I wanted.

We always feel blessed to work with Bob Flynn as our service advisor. He is knowledgeable, honest and friendly. He is a trusted resource for us. We love Bob!

Efficient and friendly