Our Reviews

Staff was great and my car was done before I needed it

Carlos is a really good salesman. Patient, knows the product, friendly but not too friendly if you understand what I’m saying. Glad we got the deal dived!

Great professional service. But prices are high.

I have been having my car(s) serviced at Andy Mohr Buick for 15 - 20 years. I have always been most pleased at the work being done in a timely manner and being done well. In particular, I have always contacted Bob Flynn as my Service Consultant. He is both professional and personable and has always made sure that things were done to my satisfaction. He is an incredible asset to your company - simply the best.

Prefer not to comment

Kept me informed along the way and provided good service.

My appointment schedule fit right in with my schedule and my service writer and estimator was great as always. The price was less that I thought and the it was done faster than I thought.

Car service employees are very nice

I left feeling unsure about the buying process. I felt like numbers were being tossed around and a lot of talking was going on behind our backs about numbers. I also realized my selling price wasn’t matching the loan amount due to the amount of money we put down. Turns out the extended warranty was added without us being aware of that. We took off GAP coverage when signing and asked about a warranty we saw in the same column. We were told it was the standard warranty and did not cost any extra.

Josh was my svc writer and he greeted me with an understanding and listening quality that was great

everything was done in a timely and professional manner...

Very timely visit!

Great help

Excellent sales and very knowledgeable

Mike in Service was fantastic. Got my repairs done quickly and solved an issue with ease. Great job overall

Very good

Jorge was very easy to work with. Had the truck ready and looking perfect for me at delivery. Made sure to address any questions.

Mr. Spann is always very thorough and patient. It is always a pleasure to work with him even when my vehicle needs a repair.

Jonathan and Bob in the service department treated me like I was family and took care of my car.

Jorge was so helpful and knowledgeable. He made the process very simple and enjoyable.

The entire team at Andy Mohr Buick GMC from the salesman, car sales manager, and finance were outstanding. Our salesman James went out of his way to assure us. He came in on his day off to meet with us. We would definitely recommend Andy Mohr Buick GMC and the entire team as a top notch dealer and would buy from them again.

Josh and the staff were very prompt and professional.

Andy Mohr service dep't is welcoming, quick service, and no pressure.

Salesman was top notch.

Rob

The people were helpful and I think they did everything needed for my car.

Personalized service, knowledgeable staff. Worked with us on a timeline that met our needs.

I appreciate how quickly the team communicated with me and got to the car.

Although it took seven months to get my car after ordering, my salesperson at Andy Mohr, Andy Queisser, gave me outstanding care during the wait

The dealership charged a very reasonable price, and Brian Y. explained my options clearly.

Service was done in a timely manner.

Andy Q was a perfect salesperson for me and Sherry! Straight up working the numbers, upfront and honest. The deal I received at Andy Mohr Buick was outstanding and just what I needed. All in all, an outstanding experience!!

Was able to make an appointment for same day oil change. Everyone was courteous. Only setback was the time it took complete. Oil change was 1.5 hours. Seems a bit long since I had an appointment and I didn't see that tires were rotated or anything special was done.

Wait time was minimal

Easy online scheduling, clean facility, waiting room with various seating options, friendly and knowledgeable service technicians, upfront regarding costs and repairs, and consistent to each time I book an appointment here.

Matt was my rep and did a great job keeping me informed while my truck was being serviced. Thanks!

Oil change, tire balance and rotation for my vehicle, had a $20 voucher to use for 1 year of ownership of vehicle they never took it off total amount due, very disappointed.

Everyone was super nice. The only issue that still remains is the wait time. Does it really take an hour to change 3 wiper blades?

Dealership sold me a maintenance plan but when I ask about maintained besides oil change they tell me either not covered or needed I'm sure when it expires in a few months I will need it all done. I essentially paid $1200 for a single oral change.

Very easy

Yogi Cannon always goes above and beyond to assure I get the best treatment and deal!

Top notch service!

The experience is always and pleasant. I have never been disappointed.

Service was so wonderful, everyone was so nice and so helpful. Everything went smooth and I never felt pressured.

Great experience

I brought the vehicle in for a recall. The work was done very well and in the time I was told it would take.

My first visit to your Service Department and it was for an oil change, the assistant was very helpful in getting me checked in and going over all of the issues with the servicing area.

Great service! Really appreciated the $59.95 oil change coupon that you had on your website.

Had a great salesman Carlos, did great job and answered my questions.

Got my suv in when promised. Finished it promptly

First time getting service at Buick dealer. My experience has been exclusively at Toyota dealer for last 15 years. I was disappointed in amount of time and communication while service was provided. I was told about 90 minutes. After 105 minutes staff came to let me know it was close to being finished. Also, they rotated tires but either did not check pressure or didn't compare tire because one was significantly less inflated than the other 3.

THE BEST CUSTOMER SERVICE HAD AT A DEALERSHIP! MATTHEW WINE FROM THIS APPOINTMENT AND JOSHUA NICHOLL WERE OUTSTANDING! WILL RETURN AS SERVICE IS NEEDED!

Always a pleasure doing business with Eric and Brian. Very professionals and detailed. I ordered a truck through them and they kept me updated on every single step.. when it was ordered, then went into production, then inspection and shipping then delivery. I love my new 2025 Yukon and couldn’t be happier about it. They also gave me the best for the money on both of my cars during the trade in. Will see them again in 4 years. THANKS

No comment

My tire rim looks fantastic! Josh in service is excellent!

Met with Yogi Cannon because he sold us a prior vehicle. The only problem I had was I had to come in twice to get the negotiated price I wanted. Yogi helped a lot with that between me and the business manager. Yogi also gave me a tour of the facility. So far I love my car. Thank you Yogi.

we had to reschedule our service appointment twice (no problems and woman was very accommodating) - when we did bring in our vehicle we were told that it might be a couple of hours before the service would be complete but we were out the door in less than an hour THANK YOU!

Great experience! I visited many dealerships prior to my purchase and can say this was absolutely the best experience as well as the best price. We worked with Mike and he was great. Very transparent, always quick to respond, but never a bother. Alex in the finance department was a pleasure as well. We couldn’t be happier with our purchase.

actually my service was march 5, not march 19. My service need started on Feb 25 about 5:30. My radio on my 2023 buick encore locked up, and would not turn off. the screen would not respond, and the volume would not adjust. unfortunately, I had turned up the volume rather loud. I pulled over and turned off the car. the audio kept playing, even though everything else was dark, and after several minutes. after making a few calls, I decided to try to get to your dealership before you closed for the day at 6 pm. I arrived at 5:55. Josh Nicholl greated me and started to try to fix the problem. After 30 minutes of testing multiple possible fixes, Josh disconnected the battery. That solved the problem. I am very grateful to Josh for staying late and helping me with this issue. The next day Josh called to check on me and to offer a software update that one of the electronic technicians suggested. I came in on March 5 for the update. thanks very much for the great service and thanks to Josh for staying late when I was stuck with loud audio playing that would not stop.

Everything went well. Would recommend Mohr service department.

Wait was a little long but the car was taken care of as promised.

Went in for just an oil change. Was told they were a little behind. Now an hour a forty five minutes is not a little. Was disappointed in the amount of time considering i had an appointment. I am also disappointed in the fact the paperwork doesn't show all of what u check or fill. I do like that u put on what is needing attention. I do find it expensive for an oil change. Use to receive coupons but it's been awhile. Seemed like they would come after I got an oil change and expire before next time. All in all will be back just hope u can do better.

This was the second car I bought from Andy Mohr’s and James is the best salesman I have ever worked with. 5 stars!! 👍👍

An intermediary, Members Auto Source, was involved between myself and the dealer in purchasing and delivering the car. Members is not affiliated with GM. That said, I will comment on what I believe were performance related to the dealer. The car was clean when delivered and it appears most things work properly. The head rest on the third seat does not fold down (this is part of an electric function which folds the third seat down). The third seat will not lay flat without this headrest folding down. This now requires a complicated repair including a week to order parts. This should have been caught before delivery. The car was coated with a Zeibart aftermarket polish and the windows were etched with some code to deter theft, neither of which I ordered, and I was charged $1100. I refused to pay and the dealer reversed the charges. The paperwork ended up needing change which the dealer handled. A couple of other things were wrong but this I believe it was the intermediary’s fault. Darryl Hill a sales person for the dealer has been very helpful in getting my transaction straightened out and getting optional dealer equipment I had ordered. In addition, he has helped me become more familiar with some features of the vehicle and offered to provide future help if necessary.

Service department was great very well knowledged

They were very knowledgeable and understanding

Awesome job all around

We dealt with Carlos Pena. He was exceptional. We came to the dealership without contacting anyone and he had been working with another customer for several weeks that had showed up after us. He was upfront explaining his situation. He got us setup for a test drive, worked out the deal that we were pleased with and followed up with us through the whole process, while also working with the other folks. He was very communicative in person, checked up on us during the test drive and even found that we had left our garage opener in our old car before we had left the lot.

The boys did a great job, and in a timely fashion - thank you again Matt Wine for helping me out.

We had a great experience from the time we walked into the dealership. Carlos was very helpful and everyone worked diligently to make our purchase as easy as possible.

My experience was great. My service consultant explained all the services needed for my vehicle as well as checking into my extended warranty.

Friendly staff and great service!

Andy was a pleasure to deal with and extremely knowledgeable, helpful and honest. We would certainly come back based on our experience with him.

Great service and clean lounge for customers

People were friendly. Service was completed in a timely fashion.

I came in to get a replacement key fob. I waited 3 hours even though I had made an appointment. The next day I found my fob has not been programmed properly (all functions do not work). Now I have to return for another 3 hours to have it re-programmed.

Great.

Josh was awesome. He listened to what I needed and did what he could to get all recommended service completed for my truck.

Everything was great from the vehicle check-in to delivery

The person I talked to was very kind and helpful.

Very professional clean friendly and efficient. Not pushy for extras. Nice Eye Candy in showroom while waiting !!!!

I had a great fast experience from the start Jorge was great

No issues, it was quick and easy

Received prompt service and excellent care from our service advisor, Bob Flynn. Bob has been our service advisor for many years (close to 2 decades). He does an excellent job.

Everything was finished when promised.

Everything went very well. Work was timely and well done.

My main service guy, Brian, always give phenomenal service.

It was easy to work with Carlos to buy a new car.

x

When making an appointment and the option is available to wait while being fixed I expect the work to already be scheduled with a technician not possibly getting to it in a couple days. Found myself stranded at the dealership.

They did a great job

Amazing customer services from the beginning to end of my visit.

The young man who checked me in was very polite and professional...

Got in a little early, but they took us right in. Did a inspection of the car and told us what they saw. Everything good and the oil change went really well. In and out in no time, about a hour tops.

Rob did a great job throughout the entire buying process.

.....

Customer service is always great at Andy Mohr

Josh was amazing to work with. He went above and beyond to get my issues resolved. Always pleasant and patient and kept me updated throughout the process.

Kept me informed the whole time

U

My experience was first class, my sales rep Andy was very easy to work with and helped with the entire process

We drove more than 2.5 hours to do business with Andy Mohr after shopping numerous dealerships. Everyone we dealt with was professional and did a great job. Very happy with our entire vehicle purchase experience.

Good customer service.

Everyone was knowledgeable and helpful and stayed past closing time to make sure I was able to take possession of my new car.

I have no idea what was done to my car. I didn't get any recommendations for up coming maintenance. I received no papaer work at all. I was told by Bob they would email it to me. He tried to sell me a fuel additive, when I said no got the bums rush. They will email you, your car is out front. Which it wasn't.

Joshua was very good from beginning to end, I’m not his only customer so juggling his other customers and myself was quite impressive. I had a unique situation, my used vehicle has a 5 year extended warranty so there was constant communication between the company and the dealership. The repairs done have worked out so far. I’m old school and after seeing my bill, I’m amazed of what the hourly rate is for the mechanics. General Motors sets the price for so many hours for certain jobs plus markup by dealerships.

I was due for an oil change but it needed to be done early and on a Saturday. To my surprise, no problem! I arrived early hoping to get this usually painful affair over with. As I pull up the door raises and I am greeted with a smile. This dude was ready to go! My mechanic couldn’t have been any more personable. He asked all the right questions and answered every question with a believable knowledge of the ridiculous workings of a new truck. Even shared some tips and tricks on maintaining my truck for years to come. Everything was done with efficiency and appeared as if he had done this a million times. Nothing was rushed but got done quickly. Rotated tires, topped fluids, checked seemingly everything and ran it through the car wash! Being someone who is not fan of most people, especially cringy fake salespeople at a car dealership, I was not looking forward to going up front to navigate through all the BS paperwork and attempts to sell me something. That is when I was handed a paper with all services completed and heard “ Thank you. Have a nice day”! WHAAAAT! For real? Done! Absolutely astounded! That’s how it should be done! Thank you Jordan N.!

Andy Mohr always treat their Customers right

My wife and I worked with David Graves and Andy Queisser. Andy got us through our deal and eased our anxiety with purchasing a new car. Gary was also amazing in finance. I could not recommend them more!

Service was ok, I had an appointment for service for Thursday which I dropped off the night before. Then was told that they would need to keep and finish on Friday. told my vehicle would ready on a Friday. Called the service department after not hearing anything back late Friday and was told they would not have it ready til Monday. Wish I had know it would take this long upfront and would of made driving arrangements ahead of time.

I had a great experience with Yogi and the team at Andy Mohr GMC. They were kind, helpful, and incredibly professional from start to finish. The transparent pricing made the whole process a breeze—no games, just honest communication. I’d absolutely recommend them to anyone looking for a new vehicle!

Great as always

Great overall experience

Matt took very good care of my Buick when it started overheating. He was able to get my vehicle done in a day and I'm so appreciative to him for his help! He really did a fantastic job!!

Andrew was a pleasure to work with! My vehicle was back in a timely manner. Tech did excellent work and corrected all the issues.. Will return for more service!!!

It was just start struck it was amazing

I like the efficiency of the service department and you do good quality work. One thing I don't like is that I feel like the dealership tries to upsell work all the time. It's hard to know when work really needs done and is a serious issue or something that would be fine to defer.

The service I received was very good.

Walked in, met Tyler and he immediately made time for my inquiry. We sat down, I told him what I wanted, test drove and purchased. Transparency with pricing that met my expectations was key to the transaction.

Moe was very helpful

Mohamed helped me and he was exceptional . Very happy customer

My overall experience was good.

It went very well.

I am more than pleased with the service of all the staff at Andy Mohr. I look forward to doing business with them again in the future

My buying experience was very positive from the sales person Carlos To the Financial person.

This was probably the easiest car purchase we had. Finance was extremely quick as well

The best experience I’ve had with any dealership. Evan Beauchamp was such a great salesman and helped me through every step of the process. Everyone was welcoming and helpful every step of the way. Loved every part of this

Friendly and attentive

Oil change, tire rotation, alignment, fuel system tune-up. The service technicians were fast, friendly and keep my Terrain running great.

Always treated like family.

Real effort to meet my needs. Friendly and supportive people.

Excellent

This will be our third car that we purchased on your dealer and every time Jorge Guama and his team, have been helping us with every step on the process!

All went very well! Staff was excellent

I

Came in for an oil change, they got me in and out in a timely fashion.

just great

Great service

no complaints, they were efficient friendly and quick to fix my problem and get it done.

No issues other than it took 3 hours for oil change and alignment and I had appt. They did thank me for patience so something was up

Great communication. Fast work

Took approximately 2 hours and 10 minutes for oil change. I had to end up finding my service person to find out if it was finished.

Andy Mohr and our salesperson Yogi did a good job of making our purchase quick and easy.

Jorge was extremely friendly and helpful!

Easy scheduling, easy service visit.

A world-class experience! smooth and efficient. Thank you

Rob and Tyler were absolutely amazing! This was my first time buying a new car, and they made the process smooth and stress-free. They listened to what I wanted and delivered exactly what I was looking for. Couldn't be happier with the service!

Very professional. Johnathan Spann gave great service and explained everything to me.

N/A

Great experience buying the car with Brian! He was a great Salesman, and I would highly recommend.

My salesman Matt.. did a great job all around! He was able to get me in the vehicle I really wanted and I’m loving my new GMC Terrain! Thank you!!!!

The service representative was very friendly and helpful and explained what needed to be done besides what I took it in for. Was done on time and I have another vehicle that will be brought in after my wife gets back from Florida.

Andy is always friendly and helpful! He ensures a good experience and that you are well-informed and

Very pleased w/ Josh Nicholl and outcome of service repairs.

My service agent was extremely helpful and professional!

My service advisor, Josh, is great. He’s very informative & feels like he has my best interest at heart!

Service performed correctly an expeditiously

Good service in a timely manner.

the dealership was very easy to work with and professional

It was a very smooth process working with Rob from beginning to end.

Team was very responsive, very friendly. Very much appreciated..

Javier was great and so was Ahmed the New car sales manager. I also interacted with Rob and he too was very helpful.

They listed what we were looking for and were helpful with the process

Easy to schedule a time. Everything was explained prior to work being done. Straightforward and east

Everything went smoothly from drop off to pick up. Matt Wine was my service advisor and did a great job.

Great as always.

As always , very friendly and very professional

The new car sales experience was overall good. I didn't get a chance to test drive the vehicle I purchased. My agent was very friendly and patience. I didn't particularly like the finance process. I signed documents via computer screen so I really was overwhelmed. The fees & other cost was not explained clearly for me. I do like the vehicle so I will enjoy our relationship for the next 39 months.

David came in on his day off to accommodate our schedule!

I had a wonderful experience. It was great from start to finish James Bogan went above and beyond.

Carlos Pena was very good to work with. He’s a thoughtful and respectful young man. A lot of patience for someone his age.

I walked in pretty sure about everything I wanted in my vehicle. Was not going to buy extras. Like any good salesman he tried to up sale me. I held firm, explained i wouldn't be buying the extras and he left that subject alone. The were able to find me a vehicle in the color, with exactly the options that I wanted. It was a great experience and I wouldn't hesitate to buy another vehicle from them.

Almost 90 minutes for an oil change, seemed like a bit long. Everyone was very nice.

Great experience

Thank you for being professional and transparent when transacting the business of purchasing the vehicle. Particularly my sales guy James made me feel appreciated and well taken care of throughout the process. Thanks also goes to Ahmed for his assistance and flexibility to resolve my situation.

Java was informative and helpful

Matt Wine is a true asset to your Service Team. Don't ever lose him!!!

Same excellent experience that I've received in the past.

Claim was taken care of before I got the call of what was wrong, definitely put me at ease.

Javier was fantastic!

Mike was great and so helpful!! Gary also helped explain everything so well!

Appreciate all the answers to our many questions

I own a GMC truck, and visiting family, I'm from out of state, always like going to a dealership for service but $380.00 dollars for a oil change and fuel filter change seems a little costly

I had a great experience with Andy Mohr GMC. They were a huge help with purchasing my first new truck.

The whole experience was good from start to finish.

Like the facility and my Advisor was great, but not sure why they don't vacuum, take the plastic off the seat and run my truck through the wash before giving it back to me. What they do at my GMC dealer in TX.

Matt did a great job. Didn’t expect $650 + for a trunk latch. Shame on me maybe I need to shop around next time.

I was going through coolant in a way that suggested a problem. I let the dealership know I was going on a car trip and instead of putting a bandaid on the problem (adding coolant) they found and fixed the leak.

Great experience and very helpful

My service advisor was the Matt Wine was the worst advisor I have ever had. He did not communicate with me throughout the process. I talked to him on the first day my truck went in on Monday, my appointment was at 7:45 am. I talked with him about 11am. After that I did not hear from him at all. Tuesday I called him for a status update, I left a voicemail, he did not call me back, so I get no update that day. Wednesday comes around as of the morning, still no call, no update. I call him l, he’s not available left a message with receptionist, she said he would have him call me back two hours later, still no call back. At this point I’m very upset, my truck has been there 3 days at this point. On my lunch I went to the dealership to see if I could figure out what was going on with my truck since there had been no communication about my truck. I was then and only then I spoke with Matt about the status of my truck. This kind of treatment is unprofessional and unacceptable. On top of that I asked for a courtesy car while my truck was getting repaired, mind you this has been 3 day now, and Matt said, that I could not get one. So now I paid the diagnostic fee and stuck with a truck that has not been repaired. Worst experience ever at a dealership.

Carlos was a pleasure to deal with. He was responsive and answered my messages snd calls and was a true professional.

Why can I only use $25 of my service credit per visit . It used to be $100.

Service rep was very helpful.

Easy

Came in just before close and greeted with very friendly team who took care of me right away

Tamal was solid, took the time, i came back after shopping around. Thanks

Very helpful

I wasn’t offered a complementary car wash. Not sure if topping off the DEF is part of the offering as well. But they did not top off the DEF.

I had an excellent experience! It was quick, efficient and very enjoyable. I got exactly what I was wanted without having to try to be sold on something else. Great friendly staff

Great!

Very nice and quick.

I’m always pleased with the service

Good communication and not pushy

Mitch was excellent, Luigi was great and David was wonderful

Quick, easy, and informative. George was excellent and made the buying process simple. Would recommend him to everyone I know!

!

We contacted Andy Queisser because we saw the Yulon AT4 online. We scheduled a test drive and when we parked at the dealership Andy had been waiting for us. He showed all kinds of features on the vehicle before we went on a test drive. The other dealership in Ohio(where we live) seemed not interested in our business. Andy Mohr dealership is top notch. So glad we found them

Excellent Service

Our service representative told us it would take about an hour and fifteen minutes for our service and it was finished in 30 minutes. Amazing! Kudos to the service team !,

Matt took very good care of me and my oil service! I was even able to save some money on discounts I had to use!

The sales person Tamal was great and made my buying of my Buick envista very smooth! Wonderful salesperson and great dealership!

Pleasant customer waiting area. Technician was nice and precise with communicating what else needed to be addressed from the whole car inspection and offered a discount for performing the repair today.

Went to drop my car off, and the service advisor said to wait a minute and he would get me signed in....before they opened! Thank you

There’s definitely room for improvement. I dropped off my truck on a Thursday morning for a sensor repair and was told that it would be ready in a couple days. On Monday morning after several attempts I finally got someone on the phone and was told it’ll be a couple more days before parts arrived. I was provided a rental. Thursday comes around and I was told that my truck was ready. Once I picked up my truck I noticed a constant squeak coming from the front passenger wheel. Took my truck back to find out that the hardware for my brake pads was installed incorrectly but it was repaired.

Quick and easy.

Very good

Everyone was courteous and very helpful

Sales Professional Darryl Hill was an absolute joy to work with! His level of attentiveness on, and dedication to, completing the tasks that I asked of him were remarkable. He is an outstanding team member and deserves your gratitude for making Andy Mohr Buick-GMC, INC. a great company to do business with. Kindest Regards, Antony Ty Bibbs

First of all I think Andy Mohr Buick is one of the best dealerships ever! I tried making an appointment for oil change however they didn't have any openings. I went just so they could check my oil and the service lady, Kat, told me to pull in and she would check it! Not only did she check it she showed me how to do it upon my request! After that she told me I could get in at that point to get my oil changed, which I was very grateful and surprised! Then Kat walks me over to Andy who helped me immensely and because of my coverage, Andy made sure I was up to date with all that needed to be done!! I'm overly impressed and thankful for the Andy Mohr family which includes my salesman, Yogi, Jeremy and the other African American gentleman who works in the service department! I apologize for not remembering his name but he even came back to check on my while I was waiting for the services to be completed! Thank you all!

The were very helpful

Great job and great guy

Great staff and very professional

Friendly, prompt, and got me in and out.

everyone was polite

Daryl, Rob, and Gary were wonderful to work with!

Again there were items needing fixed that weren't evident when purchasing the truck. Had I plugged it into a machine it could have helped knowledge me more Of what to be expected or negotiated in pricing.

Always professional and polite. Service is normally completed quickly with reasonable cost.

It works and running. I wish you could replace the O2 sensor at a lower cost.

You had our car for 6 weeks that is just unexceptable.

As always great

Wonderful experience! Great customer services from the moment we arrived until the moment we left. I felt very comfortable and more willing to purchase a car with Buick. My sales rep was Carlos Pena!

Time of pick up was off by 1 1/2 hours. When my vehicle was returned, I was surprised that it was just left in my driveway. However, all people who I interacted with were pleasant and repairs were completed.

Evan did a great job of finding me exactly the car I wanted. Really appreciated it!! Dave worked tirelessly to get my financing. Will definitely enjoy working with the dealership in the future.

Routine oil change & tire rotation. Bob Flynn provided his usual outstanding customer service. We trust Bob and are thankful for is consistently high level of service.

Awesome!

Andy Mohr has always been awesome and I will continue to take my car there for all services with my vehicle!

I recently had the pleasure to work with Carlos a sales manager who helped me find the perfect vehicle for me. I went in with a very specific car in mind and Carlos was able to help me find exactly what I was looking for. He was very knowledgeable and helpful in answering all my questions and helping me to get the right deal for me. Once I was ready to purchase my car I worked with Alex the Finance Manager on finding the right price that fit my budget. Alex was very friendly and knowledgeable. He took his time and helped me figure out what I needed in my extended warranty package and what prices and services would work best for me. I truly appreciate the time and patience both Carlos and Alex showed me. Thank you both so much for getting me into my perfect vehicle!

Service took about the expected amount of time, customer lounger was clean, and everything was communicated clearly.

Everyone is always so friendly and smiling whenever I go in to the dealership!

1. I booked 30k mile manufacturer recommended service using online system and when I arrived Andy Mohr (after driving 24 miles), I was told that they cannot provide service as there is No technician available though i can see them around. Hence I have to re-book the slot for next day which not only wasted my time but it also added 50 miles to my trip (2 trip to and from). 2. When eventually I get my car services, I observed that the Oil life meter is showing oil health as 65%, which gave me lot of concerns that whether the technician changed the oil or not. I approached another representative and he just reset the oil life clock saying that oil has been changed without actually checking the oil levels, for which I had to persuade him to open the hood and manually check the oil levels which he did reluctantly. That's how you do the work.? just resetting the clock.? Pathetic. 3. Similar to the above, the cabin air filter was also showing reduced life as it was before and the person again just reset the clock. As there was no way for me to manually check the new filter and that the mechanic was in hurry, I accepted the reset. Still I am NOT SURE if the cabin air filter has been changed or not and if he has just simply re-set the clock for cabin air filter. These things clearly showing their careless attitude towards car maintenance and this may eventually cost to the customer but do they care.? This careless attitude was even evident when I went there to view a car advertised at their website. A 2022 BMW already advertised should be in impeccable condition but the car was in poor condition with dust and sticky spots all over. Even it wasn't vacuumed and put on sales. Thank you

Easy check in and prompt service

Ahmed gave us excellent customer service. He was very knowledgeable and courteous. He was excellent to deal with. We would highly recommend Ahmed

I appreciate you guys coming down on the price. I was definitely not expecting that. Jorge was great! Give him a raise! :)

They are good people dealing nicely with customers and showing good cooperation

Everything went great

The no pressure sales process was appreciated.

Jorge was fantastic

Excellent service and friendly employees.

Smooth and quick with the purchase

Repairs were made and the vehicle was fixed in a timely fashion.

excellen attention and explanation in the maintenance of my sub

Andrew K did a great job. He actually completed the repair on his own, as the rest of the shop was too busy to handle my repair in a timely manner(even though I had scheduled it a few days prior).

Professional, courteous, easy to work with.

Friendly, timely, and quality service!

Easy to schedule, comfortable lounge, friendly and efficient service

The outcome was positive. However communication was lacking.

As always a great experience.

I went in to purchase a car things went well !

I purchased the car only because of my awesome sales person, Andy Queisser. He is very responsive and knowledgeable. This is the third vehicle I’ve purchased or leased from him in 5 years. Thanks

Very expensive. Inadequate help after dropping card for service. Needed help to be driven to pick up the car. I did not get it. Otherwise, car issue was resolved.

Worked with me diligently to find me another car. Excellent service!

The issue with my window has not been resolved.

Friendly, Efficient and quick process.

It was very confusing.

Went to get first oil change. Friendly and efficient check in process. Waited in the waiting area for service to be completed. After 1.5 hours I checked to get status update and the car was ready, although no one had let me know. Quick checkout process.

The only negative is the time it takes. I only have an oil change, and I always schedule a time, but it usually takes an hour and a half to complete. That seems excessive.

Good experience, good communication

Fantastic salesperson! Luigi greated us at the door, and listened intently to our description of the vehicle we were looking for. He didn’t try to push us to look for another model. He took us to the Terrains that had just arrived on the lot that morning and patiently described the difference between each one. Once we picked the one we wanted, he helped complete the necessary paperwork, explained the new car prep by the dealweship, etc. after we picked up the car, he explained in detail all of the tech. Additionally, he followed up after we left the dealership. He should be the employee of the month or year !

The best car buying experience I have ever had. Evan our sales manager was extremely helpful and personable. Never felt pressured or uncomfortable in any way.

I took my 23 Yukon in for routine service, and a problem with the radio restarting every 5 minutes since the latest update. Took it in Monday morning and didn't hear a word about it until I called on Tuesday morning. Was told they had to get a software update from GMC, and it would be ready later that day. Picked up the vehicle at approximately 1:30, and discovered the problem with the radio issue had not been fixed. Called my service rep at around 2. Left a message with the service rep about the problem, and as of 12:45 Wednesday, still haven't gotten any response.

You said I could get an oil change for $25.00, when I arrived the service writer immediately told me my car was out of alignment. I agreed to have the alignment fixed and later he tried to tell my wife that my car with 26,000 miles needed another $750 worth of work. So the $25 oil change could have cost me $1,000. Cars with 26,000 miles do not need the filters that the service writer was trying to sell, not sure I will be back because of the upsell mentality.

Angela was very attentive and personable.

Issue was resolved

Very friendly staff

Brought in my Sierra for a recall. Tech calls me to tell me all the things that need repaired, doesn’t mention the recall and if I need a new engine or not. Was surprised he wouldn’t wait and call with all the details first rather than trying to get my to agree to additional repairs. I asked the tech to please replace the key fob battery twice and made clear I’m happy to pay for it. That work was not done. Every time I have work done here, it leads to return visits because work isn’t completed 100%. Some simple customer service training would go a long way. If there was another GMC dealer close to home, I’d not return to Andy Mohr.

The salesman Mo, by far the best salesman that ever helped me. He was knowledgeable of the vehicle I was looking at. My finance lady was also very helpful and sweet (she actually sold us our last vehicle). Our salesman was the only one that acknowledged us, which was probably a good thing. He made a sale. Great job Mo.

good

The sales person, Tamal, was great and even rode home with us to pickup our older car that was part of the trade. We sure appreciate your taking time with us to guide us in getting our new 2026 GMC Elevation. It's a great car (SUV) and we love it !!

Curt Cummings went above and beyond to ensure that I was satisfied with the repair done to my vehicle. Curt and the entire staff were friendly and professional. A+ rating

Great experience! I was greeted immediately and my first service for my new Buick was completed quickly

They know exactly why I've given a rating of POOR

great

Quick entry, great service staff and easy exit.

The purchase was quick and professional

Was concerned about the battery in our envision Tyler had me come in for a check. Battery health was good but charge was low. He charged the battery and the trip was no charge. Great customer relations

Evan was upfront, honest, and responsive when other dealers were not

My concerns are with completion of the oil change and fluid top offs. I have a diesel GMC Sierra and I believe that the DEF and air filters should have been replaced or topped off. The DEF was not topped off, which makes me skeptical of the air filters. The internal resets were not done either. This is a $330 service and I have it done about every 4 to 5 months based on mileage.

Great service team

Moe was super helpful with helping me find my perfect first car and worked to help me get the best deal! He was an absolute treat to work with! Gary was so nice as well! He helped us to figure out what we needed and was very personable.

This was my first new truck purchase and Carlos Pena was absolutely awesome to deal with. He made the purchase and I tire experience great.He also a a man of his word and very polite.

It was great.

Never had an issue with the work performed before. This time ($2700 later), my issue was not fixed. Engine is still making a high pitch noise. Trying to be understanding that, sometimes, issue can’t be pinpointed. Hopefully, not ending up on the side of the road because of it. Again, this is the first time when they have not been able to fix the issue. Thanks

Amazing! Friendly, above and beyond. Andy Q was the best

The Body Shop did a great job replacing my trim piece.

Service advisor did good job. Poor phone service and could not get the "on line" appointment system to work.

Courteous and prompt response. I was out in about 1 hour.

I had a good experience. The staff was very helpful and friendly.

Very knowledgeable staff.Bradley was very helpful

40k mile service done on my truck needed tires rotated and balanced, oil change, and front end alignment. Was performed to my standards. However, they washed my truck and left many water spots on it especially my mirrors would have been nice to fix that but I did myself. Overall im satisfied.

Excelente atención, Muy buen servicio

Was professional and efficient

Appreciated the great service!

Our search for a car started and ended at Andy Mohr. Jorge, our salesmen, was patient, very helpful and knowledgeable in helping us decide on our new car. The selection and options were abundant making the choice hard but also easy. Jorge made the process easy and smooth with his arrangement of all necessary steps before and after the sale.

Paid for oil change, 12 point inspection and thre rotation. Tired were not rotated and I know I know this because my front driver side tire was loosing air prior to my appointment. 24 hours later that same tire started loosing air again on the driver front side which means my tires were not rotated. I even discussed this tire with my advisor who told me they didn't see any visual issues with the tire. If they didn't rotate my tires how do I know they really changed my oil/filter

The Service Crew is always wonderful. I think you’re missing an opportunity with your sales crew. I recently rec’d a letter saying you would buy back my car. I walked through the showroom and sales lot - with the letter in hand - and no one even said hello. Four salesman were just sitting outside looking at their phones and never even looked up. I bought 3 Volvos from the same salesman because he always said hello when I was in for Service - and he tracked my mileage and proactively reached out when there was a deal he knew I would appreciate.

Tyler was great and Shaun & his team did an excellent job getting everything ordered and ready for my appointment.

On time. Thorough, polite, professional.

Service department was great! Matt was so helpful and took care of my service quickly.

everything was great till I picked up the vehicle when they brought the vehicle around , DEF was spilled over the tank input and down the vehicle.. This is a corrosive product and had crystalized on the vehicle .. Should not have happened and left sitting on the vehicle.. This will damage paint and dealership knows this.. Service tech was polite and took the vehicle to the back and washed it off,, Was appreciated but should not have had to do.. Paint goes bad and the dealership will want to say i did it .. not right

Frustrating!!! The tech did not reset the oil filter and the tire inflation resulted in error messages this morning. When you miss small things likes, given that your have done it almost every service I have had with you, it is at the point that you are disinterested in quality control. I believe this is my last service with you after buying 5 new vehicles and 1 used vehicle and contemplating purchasing another vehicle.

Very well taken care of.

very good experience, Carlos Pena was extremely helpful and informative. we will buy again from Carlos and Andy Mohr

I had a nail in my tire and you got me in immediately. The tire needed to be ordered but it came in, was installed, and was ready by the end of the same day.

Everything was great 😃

Great service with friendly staff.

Great service. Thanks

Dropped off Buick for oil change. After running errands, returned and the job was complete. I appreciate the service advisors and I always request Jeremy (technician) do the oil change as he demonstrates care for my vehicles.

David Sall was simply wonderful to work with there. He was down to earth and not at all pushy and just wanting a sale. He helped me get my dad’s GM discount. My dad is elderly and he was so kind and helpful to help him get the GM code. The manager , Ahmed , was good as well. He made it happen to get me approved for a lower rate than my credit union. Only feedback I would have is to have them show you features and how to set up the tech and Onstar. I couldn’t find my headlight on and off and settings but Onstar helped me which was no big deal. Thanks David and Ahmed for a good experience!

Angela Martin worked with me to get a lease. She was excellent in understanding what I wanted and needed. It was a very smooth purchase.

I truly appreciate the service team (Tyler) for getting everything I needed done in a quick and efficient manner. We were in and out in about an hour. You have a great service department! Keep up the good work!

I needed a new tire. Matt was able to provide me a time on the next day when it would be available. I was able to use my coupon for a slight discount.

Service manager was a pleasure to deal with. He answered all my questions and was highly competent

Quick and efficient

Andrew is good

Easy fast prompt

Did good had oil change.

Waited over 3 hours for a n oil change and alignment. See my Yelp review. Totally unacceptable.

It was good long but good

Very professional top tier